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PARTS ORDERING
When ordering the replacement parts, please refer to the ONYX website at www.onyxsolutions.com. Use
of the published Illustrated Parts Lists (IPL’s) to identify the correct part number required is required to
support accuracy of parts ordering.
Machine IPL’s can be found at the top of the SHOP page of the ONYX website. Before matching parts
or accessories, please rstly determine your machine model and serial number. You can order parts and
accessories from any authorized service center or dealer by telephone at 704-827-9368, or email us at
sales@onyxsolutions.com.
WARRANTY CLAIMS
ONYX Warranty Statement (policy) and Warranty Claim form can be found on the SUPPORT page of the
ONYX website, https://www.onyxsolutions.store/support.
TECHNICAL SUPPORT
Technical support is available by submitting a HELP TICKET on the CONTACT US page of the ONYX website,
https://onyxsolutions.odoo.com/contact.
PROTECT THE ENVIRONMENT
Please abandon the old machine components such as packaging material, battery,
etc. and toxic liquid such as anti-freezing agent and oil according to your local
regulations on waste disposal and on the premise of maintaining environmental
safety. Please ensure to carry out the recycling well.
12605 Commerce Station Drive • Suite 700
Huntersville, NC 28078
704.827.9368
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