Troubleshooting
■ Phone display is not illuminated
Connect the phone to AC power. If using Power over Ethernet, check that
power is being supplied by the Ethernet switch.
■ Phone displays “Network Down” or “Network Unavailable”
Make sure the Ethernet cable is connected to the phone’s INTERNET port.
■ Phone displays “No Account” message or doesn’t have extension number
listed on line keys
• Confirm that the IP phone is assigned to a user.
• Log into Ooma Office Manager, navigate to the Devices section, select the user to
whom the device should be assigned, and assign the phone to the desired user.
• If the device is already assigned to a user Restart the phone by disconnecting its
power, wait for 30 seconds, and then reconnect its power supply.
NEED HELP? If the phone still has no service, please contact Ooma Office
Support at 866-939-6662 (US) or 877-948-6662 (Canada).
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