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How to make a claim under your Express Warranty in Australia
Oricom has a simple warranty process for you to follow:
• PleasecalloremailourCustomerSupportTeam,1300889785or
support@oricom.com.au.
• ACustomerSupportTeammemberwillverifyaftertroubleshootingwithyouif
your product qualies under warranty. If so, they will give you a Product Return
Authorisation number.
• WewillthenemailorfaxaReturnAuthorisationformandaRepairNotice(if
necessary), together with instructions on how to return the goods for warranty
service.
Please note that if a Customer Support Team member advises that your product
does not qualify for return, this warranty does not apply to your product. Products
that are authorised to be returned to Oricom in Australia must include all of the
following:
• AcompletedReturnAuthorisationform
• AcopyofyourProofofPurchase(pleasekeepyouroriginalcopy)
• Thefaultyproduct,includingallaccessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses incurred by you in
returning any faulty product to us. You must arrange and pay any expenses incurred
(including postage, delivery, freight, transportation or insurance of the product) to
return the faulty product to us, however, we will arrange delivery of the repaired or
replaced faulty product to you.
Express Warranty (Australia)