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Frequently Asked Questions
The appliances power is within the rated output power range of the generator, but it
cannot be used.
The power of the generator is low, and it needs to be recharged. When some
electrical appliances are started, the peak power is higher than the generator power,
or the nominal power of the electrical appliance is greater than the generator power.
Why is there a sound when the generator is being used?
The sound comes from the fan or the relay when you start or use the product.
Is it normal that the changing cable is hot during use?
Yes, it is. The cable complies with national safety standards and has applied the
certification.
What kind of battery is used in the generator?
The battery type is lithium iron phosphate.
What devices can the generator support by the AC output?
The AC output is rated 2200W. It’s available to power most of the home appliances,
which rated power is lower than 2200W. Please make sure the total loading by AC is
under 2200W before using.
How to know how much battery remains?
Check the data on the screen, it will show the remaining use time when it’s turned on.
How to confirm that the generator is charging or being charged?
When the generator is under charging, the generator screen will show the input
wattage, and the power percentage indicator will blink.
How should the generator be cleaned?
Use a dry, soft, and clean cloth or tissue to wipe the generator.
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