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4.1 Troubleshooting

Some of the most simple problems can be traced to power, or connectivity issues.

Verify that your cables (both ends!) are properly plugged into the computer and stor-

age solution. If these suggestions do not work, try the OWC Mercury Elite-AL Pro Dual

Bay eSATA solution on a dierent computer, if available to you.

• Disk is recognized, but unable to be accessed.

If the disk is recognized by the System, but you’re having trouble accessing it, try using

the Repair Disk and Repair Permissions options in the Disk First Aid pane of OS X’s Disk

Utility or using a commercial piece of software such as Alsoft’s Disk Warrior or Prosoft

Engineering’s Drive Genius.

• Drive does not show up at all

If your OWC Mercury Elite-AL Pro Dual Bay eSATA solution is not being recognized at all,

begin by checking some basic possibilities, such as:

• Are all cables tightly attached to the computer and drive?

• Have you tried a dierent cable and/or port?

• Further Troubleshooting

For further troubleshooting tips, visit our FAQ section online at:

http://eshop.macsales.com/tech_center/FAQ/index.cfm

If you are still experiencing problems, please contact OWC Technical Support. Contact

information is available in chapter 6.

OWC Mercury Elite-AL Pro Dual Bay eSATA Chapter 4 -Troubleshooting & Tips

4 TROUBLESHOOTING & TIPS

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