OWC MERCURY ELITE PRO
SUPPORT RESOURCES
8
SUPPORT RESOURCES
3.1 FORMATTING
For additional formatting options, including instructions on how to format this product for
Mac or Windows, go to: www.owcdigital.com/format
3.2 UNMOUNTING DRIVES
To properly unmount any connected drive from your computer, try the options below.
OS X:
There are several methods to unmount disks with OS X systems. You can drag the icon
for the disk you wish to unmount to the trash can, or right-click the disk icon on the desk-
top, then click “Eject.” You can also eject the disk in the sidebar of a Finder window or by
selecting the drive icon on the Desktop and pressing Command-E.
Windows:
1. Go to the System Tray (located in the lower right corner of your screen). Click on the
“Eject” icon (a small green arrow over a hardware image).
2. A message will appear, detailing the devices that the “Eject” icon controls, e.g. “Safely
remove...” Click on this prompt.
3. You will then see a message that says, “Safe to Remove Hardware.” It is now safe to
disconnect the Mercury Elite Pro from the computer.
3.3 TROUBLESHOOTING
Begin your troubleshooting by verifying that the power cable is connected to the Mercury
Elite Pro and to a power source. If the power cable is connected to a power strip, make sure
that the power switch on the strip is turned on.
Then, verify that both ends of your data cable are securely plugged into the computer and
the Mercury Elite Pro. You can also connect the Mercury Elite Pro to a different computer.
Note: If a USB device connected to the USB expansion port does not work as expected, you
can try connecting the device directly to a computer, as well.
If problems persist, see Section 3.6 for technical support options.
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