OWC MERCURY HELIOS 3 User Manual

OWC Mercury Helios 3
Support Resources
8
SUPPORT RESOURCES
3.1 Troubleshooting
Many problems can be traced back to an improperly seated PCIe card or card compatibility issues (such as
those which are not supported by the operating systems required by the OWC Mercury Helios 3, or cards which
have drivers that are not Thunderbolt 3 aware).
First disconnect the power and any connected data or display cables, then open the Helios and check the
seating of the PCIe card. Make sure it sits ush in the PCIe slot. If the card is seated properly, the issue may be
related to the Thunderbolt 3 cable. Try using the Helios 3 with a dierent Thunderbolt 3 cable.
If you’re still having trouble, please contact technical support.
3.2 Contacting Technical Support
Phone: M–F, 8am–5pm CST
(866) 692-7100 (N. America) | +1 (815) 338-4751 (Int’l)
Chat: M–F, 8am–8pm CST
www.owcdigital.com/support
Email: Answered within 48 hours
www.owcdigital.com/support

OWC MERCURY HELIOS 3 Specifications

General

Brand	OWC
Model	MERCURY HELIOS 3
Category	Chassis
Language	English