Appendix B Page 181
Appendix B
Frequently Asked Questions
If you encounter a problem with your Palm IIIe™ organizer, do not
call Franklin Covey Technical Support until you have reviewed the
following list of frequently asked questions, and you have also
reviewed the following:
■ The README file and HelpNotes located in the folder where you
installed the Franklin Planner software on your computer (or on
your installation CD or diskettes)
■
The Franklin Planner online Help
■
The most recent Palm IIIe organizer HelpNotes on your regional
web site
If you are still having problems, contact Franklin Covey Technical
Support. See “Technical support” on page 191.
Note: Thousands of third-party add-on applications have been
written for the Palm Computing
®
platform. Unfortunately, we
are not able to support such a large number of third-party
applications. If you are having a problem with a third-party
application, please contact the developer or publisher of that
software.
Software installation problems
Problem Solution
When I install Franklin
Planner software I get an
error that a modem is
attached to my serial port,
but there is no modem
attached.
Take your organizer out of the cradle
and install again.
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