Panamax MX5102 - Warranty Information; Product and Battery Warranties; Connected Equipment Protection Policy; Upgrade Policy and Internet Purchaser Warning

Warranty Information
Panamax Power Conditioner limited Product Warranty
Panamax warrants to the purchaser of this Panamax audio/video component style power conditioner,
tor a period ot three (3) years from the date of purchase, that the unit shall be free of detects in
design, material or workmanship, and Panamax will repair or replace any defective unit.
Upgrade Policy
Valid only in the United states and Canada
If your Panamax UPS sacrifices itself while protecting your connected equipment, you have an option to
upgrade to the latest technology. Please go to our web sites wwwpanamax.com or contact Customer
Relations at 800-472-5555 for details.
2 Year Battery Warranty
Please contact Panamax Customer service for information regarding battery replacement and 2-year
Battery Warranty
Panamax Power Conditioner limited Connected Equipment Protection Policy
It is the policy of Panamax that it wilt, at its election, either replace, pay to replace at fair market value,
or pay to repair, up to the dollar amount specitied below, equipment that is damaged by an AC power,
cable, telephone, or lightning surge while connected to a properly installed Panamax power condi-
tioner. To be eligible for compensation, repair and or replacement, the power conditioner must shows
signs of surge damage or that it is operating outside of design specifications, relative to its surge
protection capability, and under all of the circumstances failed to protect your connected equipment.
MX51 02: $5,000,000
THE CONNECTEO EQUIPMENT POLICY IS SUBJECT TO THE FOLLOWING CONDITIONS AND
LIMITATIONS
1. ORIGINAL OWNERSHIP REQUIREMENT:
Panamax's connected equipment policy extends to the original purchaser of the Panamax product only
and is non-transferable, Original purchase receipts must accompany any product return or claim for
connected equipment damage.
2. PROPER INSTALLATION: Panamax AC protectors must be directly plugged into a properly ground-
ed 3-wire AC outlet. Extension cords', non-grounded two prong adapters, or other non-Panamax
surge products must not be used, Building wiring and other connections to protected equipment
must conform to applicable codes (NEC or CEq, No other ground wires or ground connections may
be used. All wires (including, e,g" AC power lines, telephone lines, signal/data lines, coaxial cable,
antenna lead-ins) leading into the protected equipment must first pass through a single Panamax
protector designed for the particular application, The protector and the equipment to be protected
must be indoors in a dry location, and in the same bUilding, Panamax installation instructions and
diagrams must be followed
3. NOTIFICATION: You must notify Panamax within ten days of any event precipitating request for
product replacement or payment for connected equipment damage, A return authorization (RA) num-
ber must first be obtained from the Panamax Customer Relations Department at www.panamax.com ..
before returning the protector Panamax, At this time, you must notify Panamax if you believe you have
a claim for damaged connected equipment. Once you obtain an RA number, please mark the number
on the bottom of the unit and pack it in a shipping cartonlbox with enough packing material to protect
it during transit. The RA number must also be clearly marked on the outside of the carton, Ship the unit
Panamax, Please note that you are responsible for any and all charges related to shipping the unit to
Panamax, If connected equipment damage was indicated on your RA request, Panamax will mail you
claim kit to be completed and returned within 30 days, A connection diagram of your system will be reo
quired as part of the claim kit. Be sure to note its configuration before disconnecting your equipment.
4. DETERMINATION OF FAILURE: Panamax will evaluate the protector for surge damage. The Pana-
max protector must show signs of surge damage or must be periorming outside (> 10%) of design
specifications relative to its surge protection capability, Opening the enclosure, tampering with, or
modifying the unit in any way shall be grounds for an automatic denial your request for payment.
Panamax, after evaluating all information provided, will determine whether or not your request is
eligible for payment. If the surge protector shows no signs of AC power or signal line surge damage
and is working within design specifications, Panamax wilt return the unit to you with a letter explaining
the test results Exceptions: If a dealer or installer replaces the protector for the customer, replacement
will be returned to the dealer installer; or if the protector is a pre-1996 model, it will be replaced; or,
for a Canadian customer, the protector will be replaced, Panamax reserves the right to inspect the
damaged connected equipment, parts, or circuit boards. Please note that you are responsible for any
and all charges related to shipping the damaged equipment to Panamax, Panamax also reserves the
right to inspect the customer's facility, Damaged equipment deemed uneconomical to repair must
remain available for inspection by Panamax until the claim is finalized
5. REQUEST PAYMENTS:
Once Panamax has determined that you are entitled to compensation, Panamax will, at its election, ei-
ther pay you the present fair market value of the damaged equipment, or pay for the cost of the repair,
or send you replacement equipment, or pay the equivalence of replacement equipment.
6. OTHER INSURANCEIWARRANTlES: This coverage is secondary to any existing manufacturer's
warranty, implied or expressed, or any insurance and/or service contract that may cover the loss,
7. EXCLUSIONS: THE PANAMAX CONNECTED EQUIPMENT PROTECTION POLICY DOES NOT
APPLY TO: Service charges, installation costs, reinstallation costs; setup cost; diagnostic charges;
periodic checkups; routine maintenance; loss of use of the product; costs or expenses arising out
of reprogramming or loss of programming and/or data; shipping charges or fees; service calls; loss
or damage occasioned by fire, theft, flood, wind, accident, abuse or misuse, and products subject to
manufacturer's recall or similar event.
8. DISPUTE RESOLUTION: Any controversy or claim arising out of or relating to Panamax's Connected
Equipment Protection Policy, or the alleged breach thereof, shalt be settled by arbitration administered
by the American Arbitration Association under its Commercial Arbitration Rules, You may file for arbitra-
tion at any AM location in the United States upon the payment of the applicable filing fee, The arbitra·
tion will be conducted before a single arbitrator, and will be limited solely to the dispute or controversy
between you and Panamax, The arbitration shall be held in any mutually agreed upon location in
person, by telephone, or online Any decision rendered in such arbitration proceedings will be final and
binding on each of the parties, and judgment may be entered thereon in a court of competent jurisdic-
tion, The arbitrator shall not award either party special, exemplary, consequential, punitive, incidental
or indirect damages, or attorney's fees, The parties will share the costs of arbitration (including the
arbitrator's fees, if any) in the proportion that the final award bears to the amount of the initial claim,
9, GENERAL: If you have any questions regarding the product warranty or the connected equipment
protection policy, please contact the Panamax Customer Relations Department at www.panamax.com.
The Limited Product Warranty and Connected Equipment Policy herein supersede all previous warran-
ties and/or Connected Equipment repair/replacement policies.
THE LIMITED PRODUCT WARRANTY IS THE ONLY WARRANTY PROVIDED WITH THIS PANAMAX PROD·
UCT AND ANY OTHER IMPLIED OR EXPRESSED WARRANTIES ARE NON· EXISTENT.
This warranty may not be modified except in writing, signed by an officer of the Panamax Corpora-
tion.
• The use of a Panamax extension cord or equivalent (UL or CSA listed, minimum 14AWG, 3·wire
grounded) will not invalidate the warranty,
•• Forms are available on the Panamax web site for requesting RAs and opening a claim for connected
equipment damage,
Warning Notice
WARRANTY LIMITATION FOR INTERNET PURCHASERS
Panamax products purchased through the Internet do not carry a valid Connected Equipment Protec-
tion Policy unless purchased from an Authorized Panamax Internet Dealer! Authorized Panamax Inter·
net Dealers have sufficient expertise to insure warranty compliant installations, For a list of Authorized
Panamax Internet Dealers go to www.panamax.com.
CAUtION: AudioNideo, computer and/or telephone system installations can be very complex systems,
which consist of many interconnected components, Due to the nature of electricity and surges, a single
protector may not be able to completely protect complex installations In those cases, a systematic
approach using multiple protectors must be employed, Systematic protection requires professional de-
sign, AC power, satellite cables, CATV cables. AN signal line cables or telephone/network lines entering
the system that do not pass through a Panamax surge protector will render the Panamax connected
equipment protection policy null and void. For additional information on how to protect your system,
please contact Panamax before connecting your equipment to the surge protector.
More detailed information is available at www.panamax.com.
If you have any questions regarding these requirements, please contact Customer Relations,
pANAMAx.
MODEL - MX5102
DOC. NO. IWS00850_EN REV, A
Effective Date 1/8/09
INS00850-EN REV, D 4/09
® 2009 Panamax, Inc., 1690 Corporate Circle, Petaluma, CA 94954 • www,panamax.com • 707-283-5900 • Fax 707-283-5901