26
Problem Possible cause Action
The appliance is not
removing the hair
as well as before.
When epilating
Hair dust has accumulated. Clean the hair dust.
The skin protector or discs are deformed,
cracked, or damaged.
Request repair at an authorized
service centre.
The appliance is
not cutting as well
as before.
When shaving
Hair dust has accumulated. Clean the hair dust.
The blade is deformed. Replace the blade.
Guidelines for replacement:
Outer foil: Approximately 1 year
Inner blade: Approximately 2 years
The blade is worn out.
Cannot file.
When caring for
feet
The file is worn out.
Replace the file.
Guidelines for replacement:
Approximately 1 year
The appliance is used in the SOFT mode. Try using it in NORMAL mode.
Cannot get rid of
odor.
It is dirty.
Soak the file in water for approximately
24 hours before washing.
Will not produce
foam well.
When exfoliating/
washing face
Insufficient amount of shower gel/facial
cleanser or water.
Adjust the amount of shower gel/facial
cleanser or water.
Shower gel/facial cleanser used does not
create foam.
Try using another kind of shower gel/
facial cleanser.
Does not remove
cuticles or dirt
sufficiently.
Not applying enough pressure to the skin or
for a long enough time.
Adjust degree of pressure and/or
amount of time while monitoring the
condition of your skin.
Brush deterioration from continuous use
Replace the brush.
Guidelines for replacement:
Sonic scrub brush: once a year
Sonic facial brush: once every 3 months
If the problems still cannot be solved, contact the store where you purchased the unit or a service centre authorized by Panasonic for repair.
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