272
Others
Q&A Troubleshooting
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Wi-Fi function
A connection cannot be established. Radio waves get disconnected.
• Bring the device (smartphone, etc.) you want to connect to closer to the camera to communicate.
(The communication distance varies greatly depending on the usage environment, etc.)
• Is any device, such as microwave oven, cordless phone, etc., that uses 2.4 GHz frequency
operated nearby?
→ Radio waves may get interrupted when used simultaneously. Use them sufficiently away from
the device.
• If the device (smartphone, etc.) you want to connect to is connected to a wireless access point
other than the camera, you will not be able to connect the device to the camera. Change the Wi-Fi
settings of the device you want to connect to so that the access point to be used is set to the
camera.
• When the battery indicator is flashing red, the connection with other equipment may not start or the
connection may be disrupted. (A message such as [Communication error] is displayed.)
• When this unit is placed on a metal table or shelf, the connection may not be established easily.
Use the camera away from metal surfaces.
This unit is not displayed in the Wi-Fi setting screen of the smartphone.
• Try switching the ON/OFF of the Wi-Fi function in the Wi-Fi settings of the smartphone.
Transmission of the image fails midway. There is an image that could not be transmitted.
• Is the size of the image too large?
→ Transmit after dividing the motion picture with [Video Divide] (→220).
→ Reduce the image size at [Size] (→244), and then send.
• About picture file formats that can be transmitted (→237, 242)
I have forgotten the password for the Wi-Fi.
→ Execute the [Reset Network Settings] in the [Setup] menu. (→204)
However, the information you have set on the [Wi-Fi Setup] or [Bluetooth] will be reset.
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