Does my Warm Jar have a fault? / What does this mean?
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Does my Warm Jar have a fault?
Check the following before asking for a service.
Symptom
Cooking
OO
The remaining cooking
time displayed stops.
OO
The cooking time is
longer than expected.
OOIf rice is cooked one after the other, the cooking time may lengthen
(by up to around 45 minutes).
OOIs the quantity of water in the Inner Pan too much?
If the quantity of water is increased, the cooking time may lengthen
(by up to around 15 minutes).
—
—
Steam is emitted
from a section other
than the Steam Vent.
OOIs there rice stuck to the the Packing of the Inner Lid, Packing of
the Outer Lid or the edge of the Inner Pan?
OOHave you washed the Inner Lid each time and attached it correctly?
OOIs the Inner Pan deformed in some way?
→
A new Inner Pan can be purchased if the Inner Pan has changed shape.
OOIs the Packing of the Inner Lid, Packing of the Outer Lid deformed,
peeling, or torn?O
→ If steam leaks out, please contact an authorised dealer.
OODid you close the Outer Lid slowly and rmly until it clicked?
—
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—
—
—
Cooking/Keep Warm State
The Warm Jar is
making a noise.
OOWhirring noise
…
Sound of fan that allows heat to escape operating.
OOHigh-pitched noise
…
Sound of IH (induction heating).
You may sometimes hear this when keeping warm.
OOHissing noise
…
Sound of steam jetting out.
When opening/closing the Outer Lid
OOClacking noise
…
Sound of the ball in the Steam Cap rolling.
—
—
—
—
Timer
Cooking begins
immediately despite
use of timer.
OOIs the current time correct?
(The time is displayed in 24-hour clock format.)
OO
Has the timer been set to a time outside the “Timer Setting Restriction”?
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26
I have set the timer
but cooking doesn’t
start.
OOWhen using the timer, the rice is soaked before cooking starts, and
so the soaking time after cooking starts is shorter.
Consequently, cooking starts slightly later than might be expected.
—
The rice is not
ready at the time set
on the timer.
OOIs the current time correct?
(The time is displayed in 24-hour clock format.)
OOHave you pressed the “Start” button?
OO
Has the timer been set to a time outside the “Timer Setting Restriction”?
14
14
26
Other
A button operation
is not working.
OOButton operations will not work when e.g. cooking/the keep warm
state/the timer and cleaning function settings are in use.
→ Press the “Cancel/Off” button.
—
The “Keep Warm”
(Reheat) button
does not respond.
OOIs the keep warm function switched off?
OOIs the rice cold? (Buzzer will sound 4 times.)
Reheating is not possible if the temperature is 50 °C or lower.
—
—
“7:30” always
appears when
inserting the Power
Plug.
OO The lithium battery has run down.
The current time or set time cannot be stored, however you can cook
rice or use the keep warm function. The current time must be set on
each occasion that you use the timer.
The lithium battery is xed inside the main body and cannot be
replaced by the user.
→ For a replacement of lithium battery, consult an authorised
dealer.
—
Sparks were visible
at the Power Plug.
OOSometimes small sparks can be seen when inserting or removing
the Power Plug. This is a phenomenon particular to IH (induction
heating) techniques and not indicative of a fault.
—
■If you mistakenly add water or rice to the main body, please unplug and contact an authorised dealer.
What does this mean?
Error message Check here!
OOIs the Inner Pan set properly?
OSet the provided Inner Pan.
OOTurn off the error message by pressing the “Cancel/Off” button.
(After a while, the message turns off even without pressing the button.)
OOOperate it again.
OOIs the foreign object or dirt attached to the bottom part of the Inner Pan, Inner
Lid or Pan Sensor? (P. 18–19)
→ Remove the foreign object or dirt and press the “Cancel/Off” button.
OOIs there too much water in the Inner Pan?
→ Press the “Cancel/Off” button.
(Upon next cooking, reduce the amount of water slightly.)
OOHas the keep warm function been in use for more than 96 hours?
→ Press the “Cancel/Off” button.
OOIs the Outer Lid open?
OOIs the Steam Cap tted? (P. 18)
→ If the Steam Cap has been lost, please purchase another one from an
authorised dealer.
Rice can be cooked or kept warm without the Steam Cap tted, however
•O
The rice may not taste good. (The rice will become dry if it is being kept warm.)
•OCongee may not cook properly.
•OLiquid may spill out.
•O“U15” may be displayed again after the rice has been cooked.
OOIs the foreign object or dirt attached to the inside of the Steam Cap?
→ Remove the foreign object or dirt. (P. 18)
OO
Is the Intake or Exhaust Vent on the bottom of the Warm Jar blocked by dust
etc.?
→ Remove the dust using the following procedure.
OPress the “Cancel/Off” button and then remove the Power Plug.
OOnce the body has cooled down, remove the Inner Pan.
OORemove the dust from the Intake/Exhaust Vents on the bottom of the
Warm Jar. (P. 19)
OOIs the Warm Jar being used on a carpet etc.? (P. 6)
→ Do not use the Warm Jar in a location where the bottom of the Warm Jar is
restricted.
If none of the methods described above brings an improvement, please consult an authorised dealer for a repair.
OOTry removing the Power Plug and reinserting it.
If “H○○” appears again, this is a malfunction.
→
Please consult an authorised dealer and inform them of the error message
(the two-digit number after the “H”).
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