What to do when...
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What to do when...
OOThe Warm Jar does not have a fault.
Check the following before asking for a service.
Rice is burnt
OOHas the rice been processed and washed properly?
OOIs there dirt or foreign object stuck to the Pan Sensor, bottom of the Inner Pan or inside the main
body?
OOAre you using the timer? (Have you been soaking the rice for long periods?)
● Are you using too much force to wash the rice?
(It may cause the rice grains to break, and the rice may burn when cooked.)
● Are there many broken grains in the rice?
● Are you leaving the rice in the strainer after washing?
(P. 8 This may cause the rice grains to break, and the rice may burn when cooked.)
● Cooking rice with seasoning such as casserole rice may be easily burnt.
● A golden brown colour on the rice at the bottom of the Inner Pan is not indicative of a fault.
→ If there is no improvement after following the above-described steps, see “If burning is
a concern”. (P. 25)
Rice is too hard
(dry)
OOHave you measured the quantities of rice and water correctly? (P. 8)
OOAre you using the “Quick” program?
● Do you prefer softer rice?
•OIncrease the amount of water slightly.
(Increase water by approximately 1 to 2 mm from the Water Level.)
•OTry soaking the rice (for 30 minutes to 2 hours) before cooking.
Rice is too sticky
(soft)
OOHave you measured the quantities of rice and water correctly? (P. 8)
OOAre there many broken grains in the rice?
OOHave you been soaking the rice for long periods? (When using the timer, for example.)
→ When using the timer, try reducing the amount of water slightly.
(Reduce water by approximately 1 to 2 mm from the Water Level.)
● Are you using hot water to wash the rice?
● Are you using more than the specied amount of rice with the “1-2Person” program
for small amounts? (1.0 L model: 0.5 to 1.5 cups, 1.8 L model: 1 to 2.5 cups)
● Are you using too much force to wash the rice?
(It may cause the rice grains to break, and the rice may be sticky when cooked.)
● When the rice is cooked, are you mixing it immediately? (To allow excess moisture to evaporate.)
● When cooking new-crop rice, are you using less water than normal?
(Reduce water by approximately 1 to 2 mm from the Water Level.)
● Are you leaving the rice in the strainer after washing?
(P. 8 This may cause the rice grains to break, and the rice may be sticky when cooked.)
● Do you prefer harder rice?
•OReduce the amount of water slightly.
(Reduce water by approximately 1 to 2 mm from the Water Level.)
Symptom Check here!
Condensation
appears.
OOWhen the rice is cooked, are you mixing it immediately? (To allow excess
moisture to evaporate.)
OO
During the keep warm state, did you turn the keep warm function off with rice still
in the Warm Jar, or remove the Power Plug and leave the rice in the Warm Jar?
OOA layer of mist may form depending on the cooking method.
Rice smells odour.
OO
During the keep warm state, did you turn the keep warm function off with rice still
in the Warm Jar, or remove the Power Plug and leave the rice in the Warm Jar?
OOHas the keep warm function been in operation for 12 hours or more?
OOAfter cooking rice with seasoning such as casserole rice, an odour may remain.
OODid you add cold rice during the keep warm state?
OOHas the rice been processed and washed properly?
OO
Are you using the keep warm function with the Rice Scoop still in the Warm Jar?
OO
Are you cleaning and maintaining your Warm Jar correctly each time you use it?
Failure to correctly clean and maintain your Warm Jar may spoil the aroma and
avour of your meals.
Continuing to use your Warm Jar without cleaning it correctly will spoil your meals.
OOAfter baking a cake, an odour may remain.
→ When the smell becomes noticeable,
Carefully wash the Inner Pan, Inner Lid and Steam Cap. (P. 18–19)
If this does not remove the odour, use the cleaning function. (P. 19)
Rice has a yellow
colour.
OOHas the keep warm function been in operation for 12 hours or more?
OOHave you reheated repeatedly?
OOHas the rice been processed and washed properly?
OOWith certain types of rice, a yellow colour will be left on the rice after cooking.
Rice is dry.
OOHas the keep warm function been in operation for 12 hours or more?
OOHave you reheated repeatedly?
OOIs the Steam Cap attached correctly?
OOIs there rice stuck to the the Packing of the Inner Lid, Packing of the Outer Lid
or edge of the Inner Pan?
OOIs the Inner Pan deformed in some way?
→ A new Inner Pan can be purchased if the Inner Pan has changed shape.
Congee is sticky.
OOHave you been soaking the rice for long periods?
(When using the timer, for example.)
OOHave you used the keep warm function on the congee?
A thin film is formed.
OOAre you washing the rice too much, causing the rice grains to break?
OOHas the rice been washed properly?
(
Starch in the rice dissolves and reforms as a thin lm on the surface. It is not
harmful.
)
Rice sticks to the
Inner Pan.
OODepending on the type of rice, soft rice or sticky rice may stick easily.
The surface of the
cooked rice has a
concave shape.
OOWas the rice spread evenly before cooking?
OOThis may be caused by the strong heating power that is characteristic of IH
(Induction Heating). This is not a malfunction.
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