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13. Troubleshooting
Please read this section carefully. It can help you solve common malfunctions in the printing
process. If the problems appeared cannot be solved, please timely contact Pantum Aftersales
Service Center.
Prior to handling common trouble, first check that:
• Whether the power cord is connected correctly and the printer is powered on.
• Whether all protective parts are removed.
• Whether the laser toner cartridge is correctly installed.
• Whether the output bin is fully closed.
• Whether the paper is correctly loaded into the tray.
• Whether the interface cable is correctly connected between the printer and the computer.
• Whether the correct printer driver is selected and installed properly.
• Whether the computer port is properly configured and is connected to the proper printer port.
13.1. Clearing Jammed Paper
• Remove the jammed paper in accordance with the following steps, close the upper
cover and tidy the paper in the tray, then the printer will automatically resume printing.
If the printer cannot automatically start printing, please press the button on the control
panel.
If the printer still does not start printing, please check whether all the jammed paper
inside the printer are cleared.
If you can not remove the jammed paper yourself, please contact your local Pantum
Authorized Repair Center or send the printer to the nearest Pantum Authorized Service
Center for repair.
Please follow the following steps to clear the jammed paper if you are prompted of a paper jam by
the LCD.
1) Raise the scanning platform until it is locked.
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