White spots
•
The print media does not
meet the usage specifications,
for example the media is damp
or too rough, or has been used
previously.
• The paper path is dirty.
•
The drum inside toner
cartridge is damaged.
•
Please use the print media
within the specification range.
• Clean the paper path.
•
It is suggested to replace the
original toner cartridge.
Toner comes off
• The print media does not
meet the usage specifications,
for example the media is damp
or too rough, or has been used
previously.
• The printing paper medium
set and paper medium placed
are not consistent.
• The inside of the printer is dirty.
• Toner cartridge is damaged.
•
The parts inside the printer are
damaged.
•
Please use printing medium
within the specification scope,
and use manual feed tray for
printing in case of special
medium.
•
Please print with
corresponding paper medium.
• Clean the inside of the printer.
•
It is suggested to replace
the original toner cartridge.
Black vertical
stripes
• Dirty toner cartridge
•
Damaged inner parts of toner
cartridge.
•
Dirty combining glass of inner
laser of the machine.
• The paper path is dirty.
• Clean or replace toner cartridge
•
Clean the mirror of the laser at
the back of the printer.
• Clean the feed path of printer.
Black
background
(graybackgro
und)
•
The print media does not meet
the usage specifications, for
example the media is damp or
too rough, or has been used
previously.
• Dirty toner cartridge
•
Damaged inner parts of toner
cartridge.
• The paper path is dirty.
•
Abnormal internal transfer
voltage of printer.
•
Please use the print media
within the specification range.
• Clean or replace toner cartridge
•
Clean the paper path inside the
printer.
Cyclical
traces appear
• Dirty toner cartridge
•
Damaged inner parts of toner
cartridge.
• The fuser component is damaged.
• Clean or replace toner cartridge
•
Please contact customer
services center to replace to a
new fuser assembly.
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