SYMPTOM / ISSUE POSSIBLE CAUSE POSSIBLE REMEDY
One (or both) hearing
instruments unexpectedly
drop out of audio streaming.
Hearing instrument may be on the
edge of wireless range.
Move closer to SurfLink Remote Microphone.
Battery level in hearing instrument can
no longer support audio streaming.
Replace hearing instrument battery with new one.
Large object, such as furniture or a wall,
may be degrading signal.
For best performance, your hearing instruments should be
within line-of-sight.
Outdated hearing instrument firmware.
Hearing professional can update hearing instruments with the
most recent firmware.
LED is slowly blinking blue,
but no streamed sounds
are heard in the hearing
instruments.
Hearing instruments are not within
wireless range.
Move closer to SurfLink Remote Microphone.
Hearing instruments are not properly
synced with SurfLink Remote
Microphone.
Sync hearing instruments with SurfLink Remote Microphone.
Battery level in hearing instrument
cannot support audio streaming.
Replace hearing instrument battery with new one.
LED is rapidly blinking red
continuously.
Possible error condition.
Turn off SurfLink Remote Microphone, wait 15 seconds, and turn on
SurfLink Remote Microphone.
Difficult to hear speaker in
noisy environments.
Signal-to-noise performance not
optimal for current hearing instrument
memory.
Change to memory optimized by your hearing professional for use
with SurfLink Remote Microphone.
SurfLink Remote Microphone may not
be positioned for optimal streaming.
Re-orient SurfLink Remote Microphone spatially by turning a few
degrees to right or left.
SurfLink Remote Microphone may be
too far from speaker.
Move SurfLink Remote Microphone closer to speaker’s mouth.
2020
Troubleshooting
Troubleshooting
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