• Pinpad has been dropped and the display is smashed
• Missing keys on keyboard
• Non-responsive keys on keyboard. Re-power on pinpad and try keys again before replacing
Check if the pinpad display is active
• Try to access one of the supported functions by pressing the function key
• If the pinpad goes into maintenance functions the pinpad hardware is working
• If the pinpad will not respond, it is probably broken
Display is Not active
• Check power & cables
• If possible try another pinpad on this power point
• If there is still no activity on the pinpad screen the pinpad is probably broken
Corrupt Software
• If the pinpad display contains the text APPLI NOT OK, then the pinpad has lost its software.
Return the pinpad for repair
Bank Keys lost
• If the terminal response code 63 or 96 after an RSA logon, the pinpad has lost its keys. Return
the pinpad for repair.
Communication Problems
The most common reason for a P66 modem line to fail is that it is not communicating to the PC. All
parameters can be altered manually but if any are wrong it’s advised to re-run the installation wizard and
answer the questions correctly.
• Ensure all cables are plugged in correctly
• Check that the modem is getting power. The power indicator on the power pack is on. The
modem will click while connecting & disconnecting to the power supply
• Check that the modem is connected to a COM port on the PC
• Ensure the correct COM port is configured in EFT server (Lines tab)
• If you are using a PABX line (ie dial 0 for outside line) the number dialled will need to be
prefixed eg 0,1800032027
Common Dial-up Errors
No Dial Tone ~ Check the phone is connected
Line Busy ~ Check phone number and PABX
No Answer ~ Check phone number and PABX
No Carrier ~ Check modem settings to see if correct for this bank
Argent Line
An Argent line needs to be configured to run the AABP Protocol at 9600bps. Ensure that Telstra installs
this type of line. Telstra will provide an Argent Terminal Adaptor (ATA) and an ISDN line.
Argent Terminal Adaptor Connection to the PC
The Argent TA must be connected to the PC
• Via a 25-pin (V.24 port on TA) to 9-pin (COM port on PC) standard RS-232 modem cable
(available from any PC or Electronics Store)
This connection will fail if….
Confidential Page 26 5/23/2007
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