PC-EFTPOS ANZ - Contact Information for Assistance; ANZ Transaction and Support; Hardware and Software Support; Argent and PC-EFTPOS Support

• The cable is incorrect, you CANNOT use a null-modem cable (type 1), you must use a standard
RS232 modem cable.
• The incorrect COM port is configured for the Argent line in EFT server (lines tab)
If the Argent ATA display is a steady dot, then the Argent ATA is configured for AABP and is ready to
be connected to the PC running the EFTSRV software.
CLNP Errors
If the EFTSRV can communicate with the ATA, then errors will be reported via CLNP error codes on
the display receipt. (Refer to error codes on page 25)
The most common errors are:
X8 CNP 01 08 ~ This means that the Argent systems can’t communicate with the bank. Check the
POS ame and the Host Address, then call Telstra.
X8 CNP 01 01 ~ This means that the POS ame is wrong. Confirm it with Telstra.
WHO TO CONTACT FOR HELP
For a financial Transaction enquiry:
ANZ Help Desk
1800 039 025
For hardware and software assistance:
Your POS vendor
Credit Card Authorisations
Visa MasterCard Bankcard 131456
Amex 1300 363 614
Diners 1800 331 112
JCB 1800 807 974
For assistance with Argent:
Telstra Argent Help Desk
1300 137 100 option 4
PC-EFTPOS
(02) 9998 9800
Monday to Friday 9am to 5pm
Email:
support@pceftpos.com.au
Web: www.pceftpos.com.au
The web site contains full installation diagrams and instructions.
Confidential Page 27 5/23/2007