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General Troubleshooting
If in doubt, or further assistance is required, please do not hesitate to contact PDR Technical Support (Europe/Asia
email: support@pdr.co.uk or North America email: support@pdr-america.com ).
Full support is offered through PDR's world-wide network of sales outlets. Please contact your local agent or the
agent the machine was purchased from.
Contacting Technical Support
When contacting PDR Technical Support, remember to provide the following information available:
Machine Model
Serial Numbers
Details of the fault
Mains Fuses
These should be checked first when any malfunction arises. The fuses are located at the back of the controller by
the mains input and the On/Off switch.
Both fuses are Anti-surge (T), 20mm type, 15A/250V.
Bulb no longer works
This may be caused by either a blown fuse, the lamp's age, corroded lamp pins or a defective lamp socket.
Lamp Age/Life
A lamp has a life expectancy of 30,000 cycles or 50 hours at full power. If burnt in appearance, replace with a new
lamp.
Corroded Lamp Pins
White residue on the pins of the lamp may prevent proper contact between the lamp's pins and the lamp socket.
Therefore remove the lamp and clean pins with abrasive paper.
Backheater Malfunctions
Check T/C#2 is plugged in. Or, this may be caused by either blown mains or a backheater fuse.
The PDR T5 controller has 2 fuses, one for each PCB preheater zone, located above the mains input socket. If any
malfunction occurs with the backheater you should check these fuses. Both fuses are Anti-surge (T), 20mm type,
15A/250V.
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