• Verify your Pelican thermostat is not in a metal enclosure and that there are no metal
structures/objects surrounding it. Wireless can NOT communicate through metal.
2. If you see this symbol then the thermostat is connected to your Pelican Wireless
Mesh Network, but your Pelican Gateway is unable to reach the Internet.
• Check your Pelican Gateway to verify it is installed, powered on, and has Internet
connection.
If you are unable to get the thermostat to connect to the wireless mesh network or
Internet, contact Pelican technical support for further assistance at 888.512.0490.
17
Troubleshooting
Connect to 24 VAC class 2 circuits only.
Latching relays are rated for 24 VAC @ 2 amps continuous load.
Latching relays are rated for 24 VAC @ 1 amp continuous load.
All wire to be installed by customer in accordance with local electrical
codes.
Use 18 gauge unshielded thermostat wire.
Only found for actuators that are 24 VAC floating type.
1
2
3
4
4a
5
If the Pelican thermostat does not power on, check the following:
1. Check that all wires are properly inserted into the terminal blocks at the thermostat and
at the HVAC equipment. Lightly pull on the wires to make sure they are not loose.
2. Use a multi-meter to ensure that 24 VAC power is being supplied by HVAC equipment. If
24 VAC is not found, check that the master power has been turned back on for the HVAC
equipment or verify that the HVAC electrical breaker has not tripped. If the breaker has
tripped contact a Licensed Professional to assist, otherwise damage can occur to the
equipment or you can get hurt.
3. Use a multi-meter to ensure that 24 VAC power is found at the thermostat. If 24 VAC
was not found, but is found at the HVAC equipment, check for loose or spliced wires.
3. If you used the Wiring Module, use a multi-meter to ensure that 24 VAC power is found
at the Wiring Module and the thermostat. Check that the (R), (C), and (D) wires are
properly connected between the Wiring Module and the thermostat.
If the thermostat still does not power on, contact Pelican technical support for further
assistance at 888.512.0490.
If the Pelican thermostat does not show up on the Pelican App, check the following:
1. Check the thermostat upper right hand corner.
If you see this symbol then the thermostat is unable to connect to your Pelican
Wireless Mesh Network.
• Finish installing all your other Pelican thermostats and/or devices.
Notes
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