• Verify your Pelican thermostat is not in a metal enclosure and that there are no metal
structures/objects surrounding it. Wireless can NOT communicate through metal.
2. If you see this symbol then the thermostat is connected to your Pelican Wireless
Mesh Network, but your Pelican Gateway is unable to reach the Internet.
• Check your Pelican Gateway to verify it is installed, powered on, and has Internet
connection.
If you are unable to get the thermostat to connect to the wireless mesh network or
Internet, contact Pelican technical support for further assistance at 888.512.0490.
18
Thermostat Info Page
Thermostat Conventional/Heat Pump Configuration Page
If the Pelican thermostat does not power on, check the following:
1. Check that all wires are properly inserted into the terminal blocks at the thermostat and
at the HVAC equipment. Lightly pull on the wires to make sure they are not loose.
2. Use a multi-meter to ensure that 24 VAC power is being supplied by HVAC equipment. If
24 VAC is not found, check that the master power has been turned back on for the HVAC
equipment or verify that the HVAC electrical breaker has not tripped. If the breaker has
tripped contact a Licensed Professional to assist, otherwise damage can occur to the
equipment or you can get hurt.
3. Use a multi-meter to ensure that 24 VAC power is found at the thermostat. If 24 VAC
was not found, but is found at the HVAC equipment, check for loose or spliced wires.
3. If you used the Wiring Module, use a multi-meter to ensure that 24 VAC power is found
at the Wiring Module and the thermostat. Check that the (R), (C), and (D) wires are
properly connected between the Wiring Module and the thermostat.
If the thermostat still does not power on, contact Pelican technical support for further
assistance at 888.512.0490.
If the Pelican thermostat does not show up on the Pelican App, check the following:
1. Check the thermostat upper right hand corner.
If you see this symbol then the thermostat is unable to connect to your Pelican
Wireless Mesh Network.
• Finish installing all your other Pelican thermostats and/or devices.
To access the thermostat info, touch Touch to adjust and then press the icon in
the upper right hand corner of the screen.
Serial Number
Is the unique identifier for this thermostat. Correlate this number on the Pelican App to configure
and name this thermostat.
Thermostat Name:
This is a custom identifier for this thermostat. The thermostat is named using the Pelican App.
Configuration:
This identifies the thermostat’s current configuration and provides the ability to change this
configuration between Conventional and Heat Pump. This can also be accomplished through the
Pelican App where other thermostat configurations are found.
Humidity Setting:
If humidity control is enabled, the thermostat’s humidity set-point will be shown under this heading.
The set-point can be adjusted by touching the adjust button. Otherwise, if humidity control is
disabled, Off will be displayed below this heading. Humidity control configurations can be found in
the Pelican App where other thermostat configurations are found.
Model Number:
This is the model number of this thermostat.
Alarm Notifications:
If there are any icons in the upper right hand corner of the thermostat, the Info page will identify the
issue detected. Follow the troubleshooting guide on page 16 for assistance.
To access the configuration page, select Touch to adjust and then press the icon in
the upper right hand corner of the screen.
Under Configuration, you will see the current control setting (default configuration is
Conventional).
To change the configuration, press the change button to the right of Configuration.
Then touch Conventional, Heat Pump (O), or Heat Pump (B) and press Save at the
bottom of the screen to set the new configuration.
If you do NOT want to change the thermostat’s configuration, press Cancel at the
bottom of the screen.
Within the first 5 minutes after the thermostat was last powered On, the thermostat
will allows you to set it to Conventional or Heat Pump control. This can also be done
at anytime through the Pelican App.
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