RENTAL EQUIPMENT SETUP GUIDE
Setup Video Guide:
Scan this QR code
with your phone
camera for video.
Contact our Support Team:
www.choose2rent.com/help
+1 (800) 622-6484 Ext. 3 (USA)
Troubleshooting:
The router does not power up?
Verify your power source, try another wall plug.
Please check if the power plugs are plugged in tightly.
Wrong/incorrect password
notification
Please verify Caps Lock is off on the device you are connecting
from. Use the password provided in the Quick Start Guide in the
pocket of the router case.
How much cellular data can I use?
Please review your contract to verify the included cellular data
in your rental contract. Typically,
charge. Avoid connecting personal laptops or Cell Phones to
the router. These devices typically run a lot of updates and can
easily consume more than 1GB per day per device.
I am connected to an internet
hardline but have no internet.
Please confirm with the provider of the hardline the following
1. Is the Ethernet hardline live?
2. Is the provided hardline set to DHCP. Note that our routers
are not setup for STATIC IP internet hardline.
3. Does the Router need to be whitelisted? If yes, the hardline
provider will need the MAC address from the router. The
MAC address can be located on the bottom of the router.
This is typically the case when a hardline needs to bypass
“splash page”.
4. Confirm the hardline is connected to the Router’s WAN
port and not on the LAN port.
5. Verify with the venue (hardline provider) if there are any
firewalls or security measures that need to be provisioned.
Also, power cycle the router after connecting it to the hardline.
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