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9. Petcube is Disconnected in the app
If your Petcube camera status shows as «Disconnected» in the Petcube app, it usually
means that your phone is not connected to the Internet at the moment or the network
you are connected to has certain restrictions. Try to switch to any other Wi-Fi network
or connect to your camera using cellular data (LTE, 3G).
10. Petcube goes offline / turns off
This issue may occur if you’re using a non-original or a less powerful A/C adapter.
Please make sure to use only 5V / 2A power adapters.
If you’re using the original adapter, but the problem persists, contact
Petcube Customer Care Team to determine the problem.
11. How to find Petcube’s MAC address
Petcube Cam’s MAC address is specified on the back of the device.
12. Petcube app shows «no treats» message
In case the Petcube app is showing an error message that says your Petcube Bites has
no treats despite the container being filled with treats, simply ignore this error message
and try to still fling a treat from your phone using the Petcube app.
In case it doesn’t work, reboot your Petcube by unplugging it from the power source
and plugging it back in.
13. Treat got stuck in the camera
If a treat gets jammed in the container, you’ll get a notification via the Petcube app.
You can dislodge the treat by removing it or shaking the container to empty it.
If a treat gets stuck in the flinging mechanism, use the door on the bottom
of the device to remove it. Do not unjam the device with sharp instruments
or apply too much pressure, both of which can damage the device.
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