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WWW.PHATSCOOTERS.COM
RETURN POLICY
RETURNS AND EXCHANGES
PHAT® Scooters Store orders can be returned for any reason within 30 days of the shipping date for
a full refund to the original form of payment. You can return your item(s) by contacting customer
support at support@phatscooters.com.
NOTE: There will be a 15% restocking fee as well as customers are responsible for all shipping fees back
to PHAT® HQ’s warehouse.
RETURN FOR ONLINE PURCHASES ONLY.
If you received the wrong item, call us at 1-866-972-6687
Monday through Friday, 8am – 5pm and we’ll help you return the item and place a new order.
After your return is received, we’ll refund your original payment method and send you an email
confirmation that your return has been completed. Please allow up to two billing cycles for the refund
credit to appear on your statement.
IN-STORE RETURNS
You can return items to PHAT® HQ’s Be sure to present the original packing list so the store associate
can best assist you. Returns will be refunded to the original method of payment within 3 business days
after initiating your return at the store.
RETURN POLICY
Final sale merchandise is not eligible for return.
• All returned items must be in the original packaging and original condition. This includes all
product tags, instructions, hardware, and accessories.
• All returned items must not be scratched, soiled, or damaged due to wear or installation.
• Please use a separate shipping carton(s) if you are returning multiple items from your order.
• If you’d like to return items from different orders by mail, you will need to submit separate
online return requests and use a different box for each order.
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