PHAT G3 - RECEIVED WRONG ITEM; EXCHANGES POLICY; GIFT RETURNS; RE-PRINT SHIPPING LABEL

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RETURN POLICY

RECEIVED WRONG ITEM

Sure, Phat® Scooters may be perfect. But we’re not. If we goofed and sent you the wrong order or

item(s), let us know and we’ll get it ﬁxed in a ﬂash. Give us a call 1-866-972-6687 between 8am-5pm

MST, Monday through Friday, or head over to your Selling Dealer. We will help you get the gear you

ordered and pick up the tab for any shipping charges.

EXCHANGES

Currently, we are not accepting online exchange requests. However, if there is an issue with your order

due to our error, please give us a call at 1-866-972-6687 for assistance between 8am-5pm MST, Monday

through Friday. Or head over to your Selling Dealer. Either way, we will help you return the item and

place a new order.

GIFT RETURNS

To return a gift that was purchased from the PHAT® Store, please give us a call at 1-866-972-6687 for

assistance between 8am-5pm MST, Monday through Friday. Or head over to your Selling Dealer. Note

that gift returns will be refunded to the original purchaser via the original method of payment.

RE-PRINT A SHIPPING LABEL

If you need to a return shipping label, please call 1-866-972-6687 for assistance between 8am-5pm MST,

Monday through Friday.

REFUND INFORMATION

Returns will be processed once we receive the product in its original package. A refund of the

merchandise purchase price and sales tax will be credited back to your original method of payment

and will post 1-3 business days after the date of processing. It may take up to two billing cycles for the

credit to appear on your monthly credit card statement. We’ll shoot you an email when your return is

processed.

If your purchase was made with a gift card, your original gift card will be credited for the refund. For

purchases made with both a gift card and credit card, your refund amount will be applied to the

original gift card ﬁrst and then your credit card