Service Modes, Error Codes, and Fault Finding
EN 20 TPB1.2HU LA5.
2011-Mar-11
5. Service Modes, Error Codes, and Fault Finding
Index of this chapter:
5.1
Service Modes
5.2 Software Upgrading
5.3 Error Codes
5.4 Fault Finding and Repair Tips
5.1 Service Modes
The Customer Service Mode (CSM) is used for communication
between the call centre and the customer, while the Service
Alignment Mode (SAM) offers several features for the service
technician.
5.1.1 Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and
information on the TV's operation settings.The call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set.This helps the call centre to
diagnose problems and failures in the TV set before making a
service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
How to Activate CSM
Key in the code “123654” via the standard RC transmitter.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
Figure 5-1 CSM Menu 1
Figure 5-2 CSM Menu 2
Figure 5-3 CSM Menu 3
Figure 5-4 CSM Menu 4
How to Navigate
By means of the “CURSOR-DOWN/UP” knob (or the scroll
wheel) on the RC-transmitter, can be navigated through the
menus.
General
• 1.1 Model Number Commercial type number.
• 1.2 Serial Number production code.
• 1.3 LN Terminal Number LodgeNet terminal number.
• 1.4 Hotel Name Hotel property name, referenced to setup
menu.
• 1.5 Room Number Hotel room number where this TV is
installed, referenced to setup menu.
• 2.1 Current Main Software Detects and displays the
current mian software version.
• 2.2 Standby Software Detects and shows the current
stand-by software version.
• 2.3 Backend Software Detects and shows the current
back-end software version.
• 2.4 Clone Data Latest software cloned date.
• 3.1 Communication List of active communication modes.
• 3.2 Current Channel/Ext Tuned <Tuned, Not tuned>,
current channel status.
• 3.3 SmartUpdate Channel Channel used for
SmartUpdate feature, TV xxx.
• 3.4 SmartSecure Channel Channel used for SmartSecure
feature, TV xxx.
• 4.1 Signal Quality <Poor, Average, Good>, received RF
signal quality.
• 4.2 HDMI HDCP key <Present, Not present>, Detects and
displays the HDCP keys status.
• 4.3 IP Address Internet Protocol (IP) address of this TV.
• 4.4 Error Codes Error code Layer 2. Store in NVM:
000000 = OK, CSM ERR 1 = Panel faulty, CSM ERR 2 =
Tuner, CSM ERR 3 = Pro:Idiom, CSM ERR 4 = HDMI.
• 4.5 RCMM Displays Remote Control Multi Media received
hexadecimal codes, while using a RCMM compatible
remote control.
How to Exit CSM
Press “MENU” on the RC-transmitter.
5.1.2 Service Alignment Mode (SAM)
How to enter
To enter the factory mode, use the following method:
• Press the following key sequence on the remote control
transmitter: “062596” directly followed by the “INFO”
button.
After entering the factory mode, the following screen is visible
on the panel.
18890_200_100920.eps
101018
18890_201_100920.eps
101018
18890_202_100920.eps
101018
18890_203_100920.eps
101018
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