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Troubleshooting
Category Problem Tip
Power No power
• Ensure that the AC outlet supplies the
proper voltage. Plug another electrical
appliance into the AC outlet to ensure that
the AC outlet operates normally.
• If a power failure occurs, unplug the AC
power cord for 1 minute to allow the unit
to reset itself.
Remote Remote buttons are not
functional.
• Re-insert or replace the AAA batteries with
their polarities (+/–) as indicated on the
remote battery area.
The Google Assistant
microphone on the remote
does not work.
• To pair the remote, refer to the step “6
Connecting your devices ” in the previous
page and see “How to connect to your
Bluetooth® devices”.
To enable pairing mode, press the Google
Assistant button and vol down (-) button
on your remote simultaneously for 5
seconds
Network Cannot connect the
network.
• Check if your router and/or modem is
properly connected.
• Check if the Ethernet cable connection
between the TV and your router or modem
is properly secured.
• Power cycle the router and/or modem.
• Check your network settings.
Picture Power is on but screen
image is off.
• Check if the connection for your source
device is properly secured.
• Check if the correct input is selected by
pressing w (INPUT).
• Verify that your HDMI mode, for the input
selected matches the resolution output of
your source device.
Change source input until you have
picture and sound.
Performance Remote response is
delayed or sluggish during
initial use.
• Your television is automatically,
downloading and installing the latest
applications, for the best user experience.
• During this time, you may experience
a delayed response from your remote.
Upon successful installation, your remote
will operate normally.
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