Philips AC0850/11 - Page 11

10 EN
Problem Possible solution
The appliance produces
a strange smell�
•
The rst few times you use the appliance, it may produce a plastic smell.
This is normal� However, if the appliance produces a burnt smell even if
removing the lter, contact your Philips dealer or an authorized Philips
service center. The lter may produce smell after being used for a while
because of the absorption of indoor gases� It’s recommended that you
reactivate the lter by putting it in direct sunlight for repeated use. If
odor still exists, replace the lter.
The appliance is extra
loud�
•
Check if the packing of the lter is removed.
•
The appliance will run in high speed when the air quality is poor, which
will causes higher noises� When using the appliance in a bedroom at
night, choose the Sleep speed�
•
if anything drops into air outlet, it may also cause abnormal loud sounds�
Immediate turn o appliance, turn appliance upside down, to get
foreign objectives out of appliance.
The appliance still
indicates that I need
to replace a lter, but I
already did�
•
Perhaps you did not reset the lter lifetime counter. Switch on the
appliance. Then press and hold the mode switch button ( ) for
3 seconds until disappears�
The Wi-Fi setup is not
successful�
• If the router your appliance is connected to is dual – band and currently
it is not connecting to a 2.4GHz network, please switch to another band
of the same router (2.4GHz) and try to pair your purier again. 5GHz
networks are not supported�
• Web authentication networks are not supported�
• Check if the appliance is within range of the Wi-Fi router� You can try to
locate the air purier closer to the Wi-Fi router.
• Check if the network name is correct� The network name is casesensitive�
• Check if the Wi-Fi password is correct� The password is casesensitive�
• Retry the setup with the instructions in the chapter “Wi-Fi connection”).
• The Wi-Fi connectivity can be interrupted by electromagnetic or other
interferences� Keep the appliance away from other electronic devices that
may cause interferences�
• Check if the mobile device is in airplane mode. Make sure to have the
airplane mode deactivated when connecting to the Wi-Fi network�
• Consult the help section in the app for extensive and up-to-date
troubleshooting tips�
Appliance keeps o,
but air quality light
blinks for one minute�
•
The appliance has malfunctions� Contact the Consumer Care Center in
your country�