Philips AC1213 - Troubleshooting Common Issues; Air Purifier Not Operating; Reduced Airflow; Poor Air Quality Improvement

8 Troubleshooting
This chapter summarizes the most common problems you could encounter with the air
purifier. If you are unable to solve the problem with the information below, visit
www.philips.com/support or contact the Consumer Care Center in your country.
Problem Possible solution
The air purier
does not work
even though it is
plugged in to the
wall outlet and
switched on.
• Try a different electrical outlet or check the wall switch.
• The filter alert status is displaying the filter code. Replace
the corresponding filter and reset the filter lifetime counter
(see chapter "Replacing the filter").
• If the problem persists, visit www.philips.com/support or
contact the Consumer Care Center in your country.
The air purier
does not work
even though it is
switched on.
• The filter replacement indicator has been on continuously
but you have not replaced the corresponding filter, and the
air purifier is now locked. In this case, replace the filter and
reset the filter lifetime counter.
The air purier
accidentally
powers o.
• The air purifier restarts automatically and goes to the
previous mode when the power resumes.
The airow that
comes out of
the air outlet
is signicantly
weaker than
before.
• The pre-filter is dirty. Clean the pre-filter (see chapter
"Cleaning").
The air quality
does not improve,
even though the air
purier has been
operating for a
long time.
• One of the filters has not been placed in the air purifier or
the filter is not placed properly. Make sure that all filters
are properly installed in the following order, starting with
the innermost filter:
1) NanoProtect filter HEPA Series 3 (FY1410);
2) NanoProtect filter Active Carbon (FY1413) 3) pre-filter.
• The air quality sensor is wet. Make sure that the air quality
sensor is clean and dry (see chapter "Cleaning").
The color of the air
quality light always
stays the same.
• The air quality sensor is dirty. Clean the air quality sensor
(see chapter "Cleaning").
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