35EN
Problem Possible solution
The appliance
produces a
strange smell.
• The rst few times you use the appliance, it may
produce a plastic smell. This is normal. However, if the
appliance produces a burnt smell even if removing
lters, contact your Philips dealer or an authorized
Philips service center. The lter may produce smell after
being used for a while because of the absorption of
indoor gases. It’s recommended that you reactivate the
lter by putting it in direct sunlight for repeated use. If
odor still exists, replace the lter.
The appliance is
extra loud.
• It's normal if the appliance runs at the Turbo mode.
• In the Auto mode, if the appliance is too loud, maybe
the appliance runs at high speed because air quality
becomes worse, or your personalized setting in App
triggers a higher fan speed. You can choose the Sleep
mode, or change the settings in the App.
• If anything drops into air outlet, it may also cause
abnormal loud sound. Immediate turn o appliance,
turn appliance upside down, to get foreign objectives
out of appliance.
• If there is abnormal sound, contact the Consumer Care
Center in your country.
The appliance still
indicates that I
need to replace a
lter, but I already
did.
• Perhaps you did not reset the lter lifetime counter.
Switch on the appliance. Then touch and hold the reset
button ( ) for 3 seconds.
Error code “E1”
displays on the
screen.
• The motor has malfunctions. Contact the Consumer
Care Center in your country.
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