8
Problem Possible cause Solution
The charging station is not attached to a
stable wall.
Check that the wall on which the charging station will be
mounted is stable.
The appliance has a lower suction
power than usual.
The filter and the cyclone are dirty. Empty the dust bucket. Clean the filter and the cyclone (Fig.
7). Make sure the filter is washed at least once a month,
when using the appliance regularly. Make sure hair and dirt
stuck in the cyclone are removed.
The dust container is not attached properly
to the appliance.
Make sure the dust container is attached properly.
The filter is old. You can buy new filters in the online Philips shop at
www.philips.com/support or at your Philips dealer.
If you have checked the above and the appliance still has a
lower suction power than usual, take it to a Philips service
center or contact the Consumer Care Center.
The nozzle or the full appliance shuts
off during cleaning.
The motor of the appliance is damaged. Take the appliance to a Philips service center or contact the
Consumer Care Center.
The brush roll is stuck or objects are stuck
in the air flow channel.
Check the nozzle and air flow channel for stuck objects and
remove any blocking object. Restart the appliance.
The filter and the cyclone are dirty. Empty the dust bucket. Clean the filter and the cyclone.
Make sure the filter is washed at least once a month (Fig. 7)
when using the appliance regularly. Make sure hair and dirt
stuck in the cyclone are removed.
If you have checked the above and the appliance still does
not work, take it to a Philips service center or contact the
Consumer Care Center.
Dust escapes from the appliance. The filter is dirty. Clean the filter. See also the quick start guide.
The filter is not present in the appliance. Make sure that the filter is in the appliance and assembled
correctly.
Something is blocking the cyclone. Check the cyclone for stuck objects and remove any object
blocking the cyclone. Also ensure all hair and dirt stuck in
the cyclone are removed.
The dust container is not properly attached
to the appliance.
Empty the dust container and attach the dust container
correctly to the appliance.
The appliance is rotated or flipped when
the power is off.
Keep the appliance upright when the power is off.
The appliance does not move smoothly
across the floor when cleaning a carpet.
The wheels below the nozzle is polluted. Clean the pollution between the wheels.
The selected suction power has been too
high.
Decrease the suction power. See also the user manual.
The brush does not turn anymore. The brush is clogged with hair or dirt. Clean the brush by hand or with a pair of scissors. Clean the
hairs between the bearings.
The brush may stop turning when it
encounters too much resistance.
Switch off the appliance and then switch it back on again.
The roller brush has not been assembled
properly into the nozzle.
Follow the instructions in the cleaning chapter to install the
roller brush into the nozzle properly (Fig. 8).
The motorized nozzle is overheated. Switch off the appliance and wait 15 minutes. Touch the
upper housing of the nozzle to feel if it is still warm. If the
nozzle is still warm, wait longer for the nozzle to cool
down. Once the nozzle has cooled down, try switching the
appliance back on.
The LEDs in the nozzle do not come on. The nozzle has not been attached to the
tube or appliance properly.
Attach the nozzle to the appliance or handheld properly.
The appliance is not charging. The power plug is not connected properly
to the appliance or battery.
Make sure that the power plug is connected properly to
the appliance or the battery and that the adapter is
inserted into the wall socket properly.
The power plug is not placed properly in
the charging station.
Make sure the plug is fixed properly in the charging station.
Check if the plug is angled and the charging station is
holding the plug in place.
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