Problem Solution
I experience pain when I
use the breast pump
Stop using the breast pump and consult your breastfeeding
advisor. If the pump does not come away easily from the breast,
it may be necessary to break the vacuum by placing a nger
between the breast and Massage Cushion.
The breast pump is
scratched
In case of regular use, some light scratching is normal and does not
cause problems. However, if a part of the breast pump becomes
badly scratched or cracks, stop using the breast pump and contact
the Philips Consumer Care Center or visit www.shop.philips.com/
service to obtain a replacement part. Be aware that combinations
of detergents, cleaning products, sanitizing solution, softened water
and temperature uctuations may, under certain circumstances,
cause the plastic to crack. Avoid contact with abrasive or
antibacterial detergents as these can damage the plastic.
The breast pump does
not work and the on/o
button ashes.
First check if you have assembled the breast pump correctly and
make sure that there is no kink in the tube.To prevent interference
keep other electric equipment, like mobile phone or laptop, away
from the breast pump while expressing.If you are using the single
electric breast pump with batteries, replace the batteries according
to the instructions in the user manual.If you are using the breast
pump on electrical power, check to make sure you are using the
adapter that was supplied with the product.If the problem persists,
contact the Consumer Care center via www.philips.com/support.
I do not feel any suction. Check if you have assembled the breast pump correctly by
following the steps in section 'preparing for use'. Make sure that
the silicone tube is rmly attached to the motor unit and to the
cap and diaphragm.Also make sure that the pump is positioned
correctly on the breast to allow for vacuum to occur. If you still do
not feel any suction, please contact the Consumer Care center via
www.philips.com/support.
The pump has too much
suction.
Follow below guidelines if you experience too much suction with
your breast pump:
- Make sure you only use the Philips Avent comfort breast
pump’s parts.
- Make sure you have assembled the comfort breast pump with
the massage cushion: not using the massage cushion can result
in too much vacuum.
- When using a breast pump for the rst time, you may
experience the suction level as too high at rst. Practicing can
help. If the problem persists, consult your breastfeeding advisor.
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