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Problem Solution
I do not feel any
suction/the suction level
is too low.
- If possible, try a higher suction level.
- Check if the silicone diaphragm is assembled correctly (see 'Assembling
the breast pump').
- Check if the white valve is not damaged and assembled correctly (see
'Assembling the breast pump').
- Check if the other parts of breast pump are intact and assembled correctly
(see 'Assembling the breast pump').
- Make sure that the pump is positioned correctly on the breast to allow a
seal between breast pump and breast.
- If you still do not feel any suction, please contact the Consumer Care
Center via www.philips.com/support.
The suction of the breast
pump is too strong.
- If possible, try a lower suction level. When you express for the first time,
start with the default suction level (level 5 in stimulation mode, level 11 in
expression mode) and increase/decrease the level when needed. During
different expression sessions, different levels may feel most comfortable
for you.
- Make sure that you only use the breast pump parts provided with this
breast pump.
- Check if the silicone diaphragm is not damaged (does not have small
cracks, holes etc.).
- If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
I express little/no milk
when I use my breast
pump.
- If you do not feel enough suction, please check Troubleshooting item 'I do
not feel any suction/the suction level is too low'.
- If you are using the Philips Avent breast pump for the first time, you may
need some practice before you are able to express any milk. More
expressing tips can be found on the Philips website
www.philips.com/mybreastpump.
When I switch on the
breast pump after
storage, it does not start
working immediately.
- Make sure that the battery is fully charged (see 'Charging the breast
pump') or connect the breast pump to the wall socket.
- Perhaps you stored the breast pump at a temperature below the
minimum storage temperature or above the maximum storage
temperature. Let the breast pump acclimatize in a room of 20°C/68°F for
30minutes to adjust its temperature to the operating range (5°C/41°F to
40°C/104°F).
The display shows ‘Er’ and
the device switches off
automatically.
- If you are operating the breast pump on battery power, let it cool down
for 30minutes and try to switch it on again.
- If you are operating the breast pump with the adapter connected to the
wall socket, check if you are using the adapter that was supplied with the
device.
- If the problem persists, contact the Consumer Care Center via
www.philips.com/support.