25ENGLISH
Problem Possible cause Solution
The ingredients
are not cooked
thoroughly.
The pieces in the
jar are too big.
Cut the food into smaller pieces
(cubes of around 1 cm).
There is too much
food in the jar.
Decrease the amount of food in
the jar.
The amount of food should not
exceed the top edge of the steam
path on the basket.
There is too little
water in the water
tank.
Add the correct amount of water
for the steaming time. Check the
"Ingredients and steaming time"
chapter to make sure that you
have added the correct amount of
water for the steaming time of the
ingredients you want to steam or
the recipe you want to prepare.
There is too much
limescale buildup
in the water tank.
Descale the water tank. Refer to the
"Descaling" section in the "Cleaning
and descaling" chapter.
The food in the
jar is spilling
out.
There is too much
food in the jar.
Switch o the appliance and
process a smaller quantity.
Excessive
steam vapor is
leaking from
the jar lid.
The jar lid is not
tted onto the jar
correctly.
Place the jar lid on the jar and
turn it counterclockwise to close it
securely.
The blending
function does
not work.
There is too much
food in the jar.
Switch o the appliance and
process a smaller quantity. Never
put so much food in the jar that the
lid does not close. We advise that
the MAX food volume for blending
should not exceed 400 g.
The jar is not
placed on
the main unit
correctly.
Place the jar on the main unit
with the lid on the top, align the
handle on the jar with the icon
on the main unit, and turn the jar
counterclockwise to securely lock it
in place on the main unit.
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