13EN
Problem Possible solution
What do the codes
on my appliance
mean?
•
Error code “Eb” displays on the screen. The control panel
has malfunctioned. Contact the Consumer Care Center in
your country.
•
Error code “E5” displays on the screen. The temperature
sensor has malfunctioned. Contact the Consumer Care
Center in your country.
•
Error code “E6” displays on the screen. The appliance is
overheating. Turn o the appliance and unplug. Let the
appliance cool down for few minutes before use again.
•
Error code “E9” displays on the screen. It indicates the
appliance is in tilted position. Turn o the appliance,
ensure it’s in the upright position and then power on
again�
The Wi-Fi setup is
not successful.
•
If the router your appliance is connected to is dual-band
and it is currently not connecting to a 2.4GHz network,
please switch to another band of the same router
(2.4GHz) and try to pair your Heater again. 5GHz networks
are not supported.
•
Web authentication networks are not supported.
•
Check if the appliance is within range of the Wi-Fi router.
You can try to place the Heater closer to the Wi-Fi router.
•
Check if the network name is correct. The network name is
casesensitive.
•
Check if the Wi-Fi password is correct. The password is
case sensitive.
•
Retry the setup with the instructions in the section “Wi-Fi
connection“�
•
The Wi-Fi connectivity can be interrupted by
electromagnetic or other interferences. Keep the
appliance away from other electronic devices that may
cause interferences.
•
Check if the mobile device is in airplane mode. Make sure
to have airplane mode deactivated when connecting to
the Wi-Fi network.
•
Consult the help section in the app for extensive and up-
to-date troubleshooting tips.
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