Philips EP3360 - Troubleshooting

Troubleshooting
This chapter
summarizes the most common problems you could encounter with the machine.
Support videos and a complete list of frequently asked questions are available on
www.philips.com/coffee-care. If you are unable to solve the problem, contact the Consumer
Care Center in your country. For contact details, see the warranty leaflet.
Problem
Cause Solution
The drip
tray fills up
quickly.
This is
normal. The machine
uses water to rinse the
internal circuit and brew
group. Some water flows
through the internal system
directly into the drip tray.
Empty
the drip tray when the 'drip
tray full' indicator pops up through
the drip tray cover (Fig. 27). Place a
cup under the dispensing spout to
collect rinsing water.
The machine is
in
DEMO mode.
You pressed the standby
button for more than 8
seconds.
Turn
the machine off and then on
again with the main turn on the back
of the machine.
The 'coffee
grounds
container full' icon
remains displayed.
You emptied
the coffee
grounds container while the
machine was turneded off.
Always
empty the coffee grounds
container while the machine is
turneded on. If you empty the coffee
grounds container when the
machine is turneded off, the coffee
cycle counter is not reset.
You placed
back the coffee
grounds container too early.
Do
not place back the coffee
grounds container until the screen
prompts you to put it back.
I cannot remove the
brew
group.
The
brew group is not in the
correct position.
Reset
the machine in the following
way: place back the drip tray and the
coffee grounds container. Then close
the service door and turn the
machine off and back on again. Try
again to remove the brew group.
You have
not removed the
coffee grounds container.
Remove the
coffee grounds
container before you remove the
brew group.
I cannot insert the
brew
group.
The
brew group is not in the
correct position.
Reset
the machine in the following
way: place back the drip tray and the
coffee grounds container. Leave the
brew group out. Close the service
door and turn the machine on and
off. Then put the brew group in the
correct position and reinsert it into in
the machine.
27
English