Service Modes, Error Codes, and Fault Finding
EN 13FTL2.4E AA 5.
• Option settings.
• Error buffer reading and erasing.
• Software alignments.
How to activate SAM
Use one of the following methods:
• Via a standard RC transmitter: key in the code “062596”
directly followed by the “OSD [i+]” button. After activating
SAM with this method a service warning will appear on the
screen, you can continue by pressing any digit key on the
RC.
• Short for a moment the two solder pads on the SSB with
the indication "SAM" (see figure ”Service pads”).
Depending on the software version, it is possible that a
service warning will appear. You can continue by pressing
any digit key on the RC.
• Use the DST-emulation feature of ComPair.
• Press the ALIGN button on the DST while the TV is in the
normal operation
After activating this mode, “SAM” will appear in the upper right
corner of the screen.
Contents of SAM:
• Operation Hours. Displays the accumulated total of
operation hours (not the stand-by hours).
• Hardware Info.
– ROM Version. Displays the date of the software and
the software version of the ROM
Ex.: TX24EU_1.0_01234 = AAAABB_X.Y_NNNNN.
• AAAA= the chassis name.
• BB= the region: EU= Europe, AP= Asia Pacific
PAL/Multi, AN= Asia Pacific NTSC, US= USA, LT=
LATAM.
• X.Y= the software version, where X is the main
version number (different numbers are not
compatible with one another) and Y is the sub
version number (a higher number is always
compatible with a lower number).
• NNNNN= last five digits of 12nc code software.
– FBX Version. Displays the software version of the
FBX
– SW VERSION EPLD. Displays the software version of
the EPLD.
• Errors. (followed by maximal 10 errors). The most recent
error is displayed at the upper left (for an error explanation
see paragraph “Error Codes”).
• Defective Module. Here the module that generates the
error is displayed. If there are multiple errors in the buffer,
which are not all generated by a single module, there is
probably another defect. It will then display the message
“UNKNOWN” here.
• Reset Error Buffer. When you press the “OK” button, the
error buffer is reset.
• Alignments. This will activate the “ALIGNMENTS” sub-
menu.
• Dealer Options. Extra features for the dealers.
• Service Options. Extra features for Service.
• Initialise NVM. The moment the processor recognises a
corrupted NVM, the “initialise NVM” line will be highlighted.
Now, you can do two things (dependent of the service
instructions at that moment):
– Save the content of the NVM via ComPair for
development analysis, before initialising. This will give
the Philips Service department an extra possibility for
diagnosis (e.g. when Development asks for this).
– Initialise the NVM (same as in the past, however now it
happens conscious).
Note: When you have a corrupted NVM, or you have replaced
the NVM, there is a high possibility that you will not have picture
any more because your display option is not correct. So, before
you can initialize your NVM via the SAM, you need to have a
picture and therefore you need the correct display option. This
code can be found on the option code sticker inside the set.
• Store. All options and alignments are stored when
pressing the “OK”-button
• Functional Test. All devices are tested via the “OK”
button. Eventual errors are displayed in the error buffer.
The error buffer is not erased, the content returns when this
test is terminated.
• Daily Menus. With the “OK” button, you can go to the
normal user menu. SAM is still active in the background.
With the “MENU” button, you return from the user menu to
SAM menu. This feature can be helpful to quickly change
some settings in the user menu.
• SW Maintenance.
• Upgrade. More info see paragraph Software
downloading.
• Events. Not useful for service purposes. In case of
specific software problems, the development
department can ask for this info.
• BDM Info. Broadcast Debug Menu info. The purpose
of this menu is to debug the broadcast, not the TV. The
menu gives an overview of what is received on the
current preset.
Following items are displayed:
Figure 5-2 Broadcast debug menu overview
Table 5-2 Broadcast debug menu explanation
Item Source Description
Presetnr Set Preset number of the current selected preset.
Presetname Set Preset name of the current selected preset.
CNI NVM Broadcaster CNI number stored in NVM for the current preset.
CNI F1 Broadcaster CNI number from transmitted Packet 8/30 Format
1.
CNI F2 Broadcaster CNI number from transmitted Packet 8/30 Format
2.
CNI VPS Broadcaster CNI number from transmitted VPS line.
Morning Prog Broadcaster "ARD" or "ZDF" according to dedicated bit in 8/30
Format 1.
Name 8/30 F1 Broadcaster Name extracted from status message of 8/30
Format 1.
Name 8/30 F2 Broadcaster Name extracted from status message of 8/30
Format 2.
Name TXT Broadcaster Name extracted from TXT header.
Signal Strength FBX Noise figure measured for selected preset.
EPG Service Set EPG Service stored in NVM for current preset
displayed as "TXT", "MCP", "SCP", "OCP".
UTC Set UTC (Universal Time Code formerly known as
Greenwich Mean Time) used in the TV.
LTO Set LTO (Local Time Offset) used in the TV. Used by
EPG for all NextView displays. (= Time TXT
header - Time 8/30 F1)
Time Set Current time running in the TV. Was extracted at
start-up, then maintained by software.
Date Set Current date running in the TV. Was extracted at
start-up, then maintained by software.
Time TXT Broadcaster TXT header time from the selected preset.
Time 8/30 F1 Broadcaster UTC time from 8/30 Format 1.
Date 8/30 F1 Broadcaster Date from 8/30 Format 1.
LTO 8/30 F1 Broadcaster LTO from 8/30 Format 1.
WSS G1 Broadcaster WSS Group 1 (Aspect Ratio) bits 0 1 2 3
WSS G2 Broadcaster WSS Group 2 (Enhanced Services) bits 4 5 6 7
WSS G3 Broadcaster WSS Group 3 (Subtitles) bits 8 9 10
WSS G4 Broadcaster WSS Group 4 (Reserved) bits 11 12 13
Presetnr: -- UTC: --:--:--
Presetname: ----- LTO: --:--:--
Time: --:--:--
CNI NVM: ---- Date: --/--/----
CNI F1: ----
CNI F2: ---- Time TXT: --:--:--
CNI VPS: ---- Time 8/30 F1: --:--:--
Morning Prog: --- Date 8/30 F1: --/--/----
Name 8/30 F1: ----- LTO 8/30 F1: --:--:--
Name 8/30 F2: -----
Name TXT: ----- WSS G1: ----
Signal Strength:--- WSS G2: ----
WSS G3: ---
EPG Service: --- WSS G4: ---
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