Philips GC 8930 - Troubleshooting Guide; Common Problems and Solutions

Published by Philips Consumer Lifestyle 10 | P a g e For internal use only
Document No. : CSW-07-081-18111
Troubleshooting
Problem
Possible root cause
Solution
Iron LED does not light up as
specified (refer to page 5)
Hose Cord Assy wiring
Reconnect & retest
Iron LED Assy
Change Iron LED Assy
Hose Cord Assy
Change Hose Cord Assy
Power PCBA
Change Power PCBA*
Other LEDs do not light up as
specified (refer to page 5)
Power PCBA
Change Power PCBA*
Empty Tank LED always
blinking (refer to page 5)
Water Tank Assy
Hall Sensor Assy
Power PCBA
Change Water Tank Assy
Change Hall Sensor Assy
Change Power PCBA*
Zero-crossing detection circuit
error (refer to page 5)
Power PCBA
Change Power PCBA*
Iron temperature sensing circuit
error (refer to page 5)
Connection
Reconnect & retest
Power PCBA
Change Power PCBA*
Soleplate Assy
Change Soleplate Assy
Iron heater power does not meet
as specified (refer to page 5)
Iron is too hot
Cool down and retest
Soleplate Assy
Change Soleplate Assy
PCBA
Change Power PCBA*
Boiler temperature sensing
circuit error (refer to page 5)
Connection
Reconnect & retest
Boiler Assy
Change Boiler Assy & Inox Clamp
Power PCBA
Change Power PCBA*
Boiler heater power does not
meet as specified (refer to page
5)
Boiler is too hot
Cool it down and retest
Boiler Assy
Change Boiler Assy & Inox Clamp
PCBA
Change Power PCBA*
Mainscord
Change Mainscord
Steam trigger pressed does not
detected (refer to page 5)
Hose cord Assy connection
Reconnect & retest
Iron LED Assy
Change Iron LED Assy
Hose Cord Assy
Change Hose Cord Assy
E-Valve
Change E-Valve
Trigger
Change Trigger
Power PCBA
Change Power PCBA*
Water leaking from De-Calc
area
Rinse Cap Assy engagement
Tighten and retest
Rinse Cap Assy
Change Rinse Cap Assy
Rinse Bush Assy
Change Rinse Bush Assy
Water leaking
Connection for water path
Reconnect & retest
Inlet Coupling Seal
Change Inlet Coupling Seal
Inlet Coupling Assy
Change Inlet Coupling Assy
Water Tank Assy
Change Water Tank Assy
Soleplate Assy
Change Soleplate Assy
Boiler Assy
Change Boiler Assy & Inox Clamp
Lock jammed
Front Lock Bracket Assy
Change Front Lock Bracket Assy
Front Lock Slider Assy
Change Front Lock Slider Assy
No pumping
Pump Assy
Change Pump Assy*
Trigger
Change Trigger
Power PCBA
Change Power PCBA*
Plastic molded part damaged,
broken, short molding, cosmetic
defect or sharp edges
Inlay 2K Assy
Change Inlay 2K Assy
MS LED Holder
Change MS LED Holder
Housing Prted
Change Housing Prted
Trigger
Change Trigger
Chassis
Change Chassis
Housing Cap
Change Housing Cap
Tray Assy
Change Tray Assy
Tank Catch
Change Tank Catch
Spacer Top
Change Spacer Top
Spacer Bottom
Change Spacer Bottom
Stand Top
Change Stand Top
Stand Botttom Assy
Change Stand Botttom Assy
Button Assy
Change Button Assy
Notes: * Refer to page 23 for Power PCBA/ Pump Assy replacement Reassembly Instruction