Problem Possible cause Solution
The device is not suitable for
your skin tone.
Do not use the device if you have skin
type VI or V, a brownish black or darker
skin tone.
The skin reaction after
treatment lasts longer than
usual.
You have used a light
intensity setting which is too
high for you.
Select a lower intensity next
time. See chapter 'Using your Philips
Lumea', section 'Selecting the right light
intensity'.
You have used a light
intensity setting which is too
low for you.
Select a higher setting next time.
You did not flash an area
adjacent to an area you
treated before.
You have to release the flashes close to
each other.
The device is not effective on
your body hair color.
If you have light blond, blond, or red hair,
the treatment is not effective.
You do not use the appliance
as often as recommended.
To remove all hairs successfully, we
advice you to follow the recommended
treatment schedule. You can reduce the
time between treatments, but do not
treat more often than once every two
weeks.
The results of the
treatment are not
satisfactory.
You respond more slowly to
IPL treatment.
Continue using the device for at least 6
months, as hair regrowth can still
decrease over the course of this period.
My body attachment does
not have an integrated
glass/filter/window.
This is normal. The body attachment does not contain a
glass/filter/window.
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