Philips Lumea Prestige - Troubleshooting

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Troubleshooting
Problem Possible cause Solution
It is normal for the device
and adapter to become
warm (but not too hot to
touch) during use.
Use the device in a slightly cooler environment
and/ or let it cool down before continuing use.
The fan is not working. Check if the attachment is well connected. Clean
the connectors on the attachment if needed. In
case the attachment is well connected and it is
possible to produce flashes with the device,
contact the Consumer Care Center in your
country, your Philips dealer or a Philips service
center.
The device/adapter
becomes warm during
use.
The cooling airflow of the
fan is blocked by hands or a
towel.
Make sure the cooling airflow of the fan is
unblocked.
When I place the device
on the skin, it does not
release a flash. The
'READY to flash' light
blinks orange.
Your skin tone in the area to
be treated is too dark.
Treat other body areas with lighter skin tones
with Lumea.
The 'READY to flash' light
blinks orange and all
5intensity lights blink as
well.
The device needs to be
reset.
To reset the device, take the plug out of the
socket, wait for 30 minutes to let the device cool
down. The device should function normally again.
In case it does not work again, contact the
Consumer Care Center in your country.
The 'READY to flash' light
does not light up white.
The device is not completely
in contact with your skin.
Place the device at a 90-degree angle on the skin
so that the integrated safety system is in contact
with your skin.
The light exit window or the
SmartSkin sensor is dirty.
Clean the light exit window and the SmartSkin
sensor carefully.
The device produces a
strange smell.
You have not removed the
hairs on the area to be
treated properly. These hairs
may get burned and can
cause the smell.
Pretreat your skin before you use Lumea.
The device does not flash,
the fan is not switched on
and all 5 intensity lights
blink.
The attachment is not
attached properly.
Make sure you attach the attachment completely.
If necessary, clean the electronic contacts on the
attachment.