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Troubleshooting
This chapter summarizes the most common
problems you could encounter with the
appliance. If you are unable to solve the problem
with the information below, visit
www.philips.com/support for a list of
frequently asked questions or contact the
Consumer Care Center in your country.
Problem Possible cause Solution
I cannot fully attach
the brush head.
There is a gap
between the brush
head and handle.
This is normal. A
small gap is
necessary to allow
movement in order
to deliver the
vibrations needed to
clean your teeth.
My Philips Sonicare
toothbrush vibration
is less powerful than
before.
The brush head is
too close to the
body of the handle.
Remove the brush
head from the
handle and re-set it
on the metal shaft
leaving small gap.
(1-2mm)
The battery is low. Charge the
toothbrush handle
on the charger.
I have charged my
toothbrush, but it
only works for a
short time.
The toothbrush
handle is not placed
vertically on the
charger, resulting in
no charge.
Place handle
vertically on charger
base and make sure
the charger is
plugged in.
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