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17. Troubleshooting
Causes
Blocked speaker/earpiece
Hearing aid switched o
Electromagnetic disturbances
occurred
Battery fully discharged
Hearing aid not inserted correctly
into ear
Cerumen in ear canal
Volume too loud
Low battery
Speaker/earpiece blocked
Volume too low
Hearing has changed
Indication for low battery
Battery fully discharged
Faulty battery
Problem
Hearing aid not functioning
Hearing aid whistles
Hearing aid not loud enough
or distorted
Hearing aid plays two beeps
Hearing aid will not start up
Indicator light on hearing aid
blinks fast while charging
17.1 Troubleshooting hearing aid
What to do
Clean speaker opening/earpiece
Press push button for 3 seconds (chapter 1+7)
Press push button
Insert hearing aid into the charger
Charge hearing aid (chapter 4)
Insert hearing aid correctly (chapter 8)
Contact your ENT/GP or hearing care professional
Decrease volume (chapter 6)
Charge hearing aid (chapter 4)
Clean speaker opening/earpiece
Turn volume up if volume control available (chapter 6)
Contact you hearing care professional
Charge hearing aid (chapter 4)
Charge hearing aid (chapter 4)
Contact your hearing care professional if the battery life is not as
expected
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