Return Policy / Procedures
If equipment malfunction is suspected or it is determined that the
analyzer needs recalibration, please contact York Instrument, who is
Phymetrix’s general agent in China.
Communicate the instrument model number, serial number,
application including oxygen concentration range being measured, and
the details of the problem.
If the analyzer needs factory service you will be issued a RMA and
shipping instructions.
The factory will diagnose the equipment and upon determining the
problem will notify you whether the terms of the warranty cover the
required repair. If the costs are not covered you will need to approve
the estimated cost in order to proceed with the repair.
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