15
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My earpiece
does not work
with my phone.
Make sure the earpiece is fully charged.
Make sure you are trying to pair to a Bluetooth enabled phone.
My phone did not
locate the earpiece.
Turn both your phone and earpiece off and on, and then repeat the pairing process on
page 8.
I cannot hear
caller/dial tone.
The earpiece is not turned on. Press the call control button for approximately 2
seconds until you hear a tone or see the indicator glow white.
Your earpiece is out of range. Move the earpiece closer to the Bluetooth phone.
See “Range” on page 14.
Your earpiece battery is drained. Charge your battery. See “Charging Your Earpiece”
on page 2.
The listening volume is too low. Incremental tapping of the volume button will adjust
volume. See instructions for adjusting the volume in “Earpiece Controls” on page 12.
Callers cannot
hear me.
Your earpiece is out of range. Move the earpiece closer to the Bluetooth phone. See
“Range” on page 14.
Check that you have not activated the Mute feature. See “Earpiece Controls” on page 12.
Troubleshooting
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