Plantronics EncorePro HW520 User Manual

GETTING FAMILIAR WITH YOUR NEW HEADSET
1. The Plantronics HW510 and HW520 headsets are worn over the head
and cover one ear (HW510) or two ears (HW520).
2. The HW510 headset can be worn over the right ear or left ear.
3. Both headset models allow you to position the microphone on your right
or left side.
4. The HW510 and HW520 come with a 2-year warranty.
KEY HEADSET FEATURES
1. Adjusting the microphone volume (how loud your callers hear you)
2. Adjusting the hearing volume when no amplifier base is being used (how
loud you hear your callers)
3. How to mute the microphone (this allows you to hear your callers, but
they cannot hear you). Used if you want to have a private side
conversation, cough, snack etc).
4. Proper microphone positioning. Position the microphone two fingers
width from the corner of your mouth for optimum sound quality.
5. Adjusting the headband so it fits you comfortably.
ADJUSTING YOUR AMPLIFIER BASE
If your telephone doesn’t have a headset port, you’ll need a headset amplifier in
order to connect your HW510 or HW520 wired headset to your phone. The
adjustments explained below will help you to better know the amplifier and how
to make adjustments.
1. Adjusting your hearing volume when using an amplifier base (how loud
you hear your callers)
2. How to mute (turn off) your headset microphone
3. How to switch between using your headset and using your handset.

Plantronics EncorePro HW520 Specifications

General

Headset type	Binaural
Product type	Headset
Product color	Black
Wearing style	Head-band
Recommended usage	Office/Call center
Sound pressure level (max)	118 dB
Connectivity technology	Wired
Impedance	320 Ω
Magnet type	-
Ear coupling	Supraaural
Headphone frequency	100 - 6800 Hz
Headphone sensitivity	24 dB
Microphone type	Boom
Microphone frequency	15 - 6800 Hz
Microphone sensitivity	-39 dB
Microphone input impedance	3300 Ω
Quantity	1
Harmonized System (HS) code	85183000

Weight and Dimensions

Weight	74 g

Summary

Adjusting Your Amplifier Base

Hearing Volume Adjustment (With Amplifier)

Headset Microphone Muting

Microphone Volume Adjustment (With Amplifier)

Setup for Phone Without a Headset Port

Check Amplifier Batteries and Power

Verifies that the amplifier base has fresh batteries or an AC adapter installed.

Unplug Handset Cord from Phone

Instructs to unplug the telephone handset coil cord from the phone base.

Connect Handset Cord to Amplifier

Connects the handset coil cord's clip to the designated port on the amplifier base.

Connect Interface Cable to Amplifier

Connects the telephone interface cable to the correct port on the amplifier base.

Connect Interface Cable to Phone

Plugs the other end of the telephone interface cable into the phone's handset port.

Connect Headset to Amplifier Cord

Connects the headset's Quick Disconnect (QD) connector to the amplifier base.

Using Your Headset

Connect Headset QD to Amplifier Cord

Connects headset QD to amplifier cord and checks microphone position.

Position Microphone Correctly (Direct Connect)

Activate Amplifier Headset Button

Ensures the headset button on the amplifier base is turned on to activate the headset.

Keep Handset On Cradle

Place Handset Off Cradle

Activate Phone Headset Button

Verify Dial Tone

Verify Dial Tone (Direct Connect)

Make and Conduct Calls (Amplifier)

Make and Conduct Calls (Direct Connect)

End Calls (Amplifier)

End Calls (Direct Connect)

Setup for Phone With a Headset Port

Locate Direct Connect Cable

Connect Headset to Control Cable

Connect the headset's Quick Disconnect (QD) to the QD on the lower control cable.

Locate Telephone Headset Port

Connect Control Cable to Phone

Plug the control cable's modular clip into the telephone's headset port.

Troubleshooting

Troubleshooting: No Dial Tone

Steps to resolve the issue of not hearing a dial tone after setup.

Troubleshooting: Static Noise

Tips for resolving static or crackling sounds during calls.

Troubleshooting: Echo Issues

Steps to resolve echo problems experienced during phone calls.