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Ploom PX1 - User Manual

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Starter Kit
User Guide
Warranty
Model: PX1

Table of Contents

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Overview

  1. Function Description
  2. Important Technical Specifications
  3. Device
  4. Operational Temperature Range
  5. USB Type-C™ Cable
  6. Cleaning Stick
  7. Dedicated AC Adaptor (Sold Separately)
  8. Usage Features
  9. Getting Started
  10. Maintenance Features
  11. Safety Information
  12. Troubleshooting
  13. Disposal
  14. Bluetooth® Wireless Technology
  15. Warranty
  16. Inquiries

The Ploom X Starter Kit (Model: PX1) is a tobacco heating device designed for use with Ploom X tobacco sticks. This user guide provides comprehensive information on its safe use, technical specifications, and maintenance.

Function Description

The Ploom X device is a heated tobacco product that warms tobacco sticks to produce vapor, offering an alternative to traditional smoking. It features a built-in lithium-ion battery and is designed for ease of use with a sliding cover for tobacco stick insertion and a button area for operation. The device is capable of Bluetooth® connections to a smartphone, allowing for enhanced features and device registration.

Important Technical Specifications

Device:

  • Battery Type: Lithium-ion battery
  • Battery Capacity: 2,800 mAh
  • Charging Time Required to Use 20 Tobacco Sticks (when using the dedicated AC Adaptor): Approximately 110 minutes. Note that charging time and the number of consecutive sessions may vary based on battery deterioration and ambient temperature. Leaving the device unused for a long period may also increase charging time.
  • Rated Voltage: DC 5 V
  • Rated Current: 1.5 A
  • Input Terminal: USB Type-C™
  • Dimensions: Approximately 43.5 mm (W) × 88.5 mm (H) × 24.0 mm (D)
  • Weight: Approximately 95 g
  • Frequency Band Used: Min. 2402 MHz – 2480 MHz
  • Maximum Output Power: 2.5 mW

Operational Temperature Range:

  • During Use: +5 °C – +35 °C
  • During Charging: +5 °C – +35 °C
  • During Storage: -10 °C – +45 °C

USB Type-C™ Cable:

  • Rated Voltage: AC 30 V
  • Rated Current: 3.0 A
  • Dimensions: Approximately 75 cm
  • Weight: Approximately 21 g

Cleaning Stick:

  • Dimensions: Approximately 75 mm
  • Weight: Approximately 0.2 g

Dedicated AC Adaptor (Sold Separately):

  • Model Name: WA-SJPT12-JA
  • Rated Input: AC 100 V – 240 V, 50/60 Hz, 0.2 A
  • Rated Output: DC 5 V, 1.5 A
    • The dedicated AC Adaptor conforms to IEC 60950-1, IEC 62368-1, and PSE standards. Users can also use an AC Adaptor (Model Name: WA-SJPT12-JA) included with other Ploom series products. Using other products may lead to charging issues or malfunctions.

Usage Features

Getting Started:

  • Initial Charging: The device requires charging before first use. Power will not turn on until the battery is charged.
  • Charging Process: Connect the USB Type-C™ Cable to the device and an AC Adaptor, then plug the adaptor into an electrical outlet. The device vibrates upon connection, and the LED flashes, expanding as charging progresses. The LED flashes twice and turns off when charging is complete. The device cannot be used or operated via the Button Area during charging.
  • Inserting a Stick: Open the Sliding Cover and insert a Ploom X tobacco stick straight into the Tobacco Stick Holder. Ensure the colored line on the tobacco stick is not covered. Do not twist the stick, use wet/damp sticks, or insert sticks with the leaf ends up, as this can cause jamming or malfunction. Only use never-before-used tobacco sticks for optimal flavor and aroma.
  • Heating: Hold down the Button Area for at least 1 second until the device vibrates to start heating. The LED indicates the heating status. Once heating is complete (approximately 25 seconds), the entire LED lights up, and the device vibrates twice, signaling it's ready for use. Heating will not start if the Sliding Cover is closed, the Front Panel is removed, or the battery level is insufficient.
  • Using the Device: After heating, the device can be used for about 5 minutes with unlimited puffs. The illuminated area on the LED indicates the remaining use time. The device vibrates and the LED flashes slowly when 20 seconds of use remain before heater shutdown. The device vibrates again when the heater shuts off. Removing the tobacco stick or closing the Sliding Cover during use will automatically shut off the heater.
  • Turning Off/Standby: Remove the tobacco stick by pulling it straight out, then close the Sliding Cover. The remaining battery level will be displayed, and the device will go into standby.
  • Taking a Break: To pause use, remove the tobacco stick and close the Sliding Cover. The device will enter standby. Only use a new tobacco stick when resuming use.
  • Checking Battery Level: Open the Sliding Cover to see the LED indicate the remaining battery level. As the battery depletes, the illuminated area shortens. If the LED flashes 3 times, the battery is low, and charging is recommended. If it flashes rapidly, the battery is depleted, and a single tobacco stick cannot be finished.

Maintenance Features

  • Cleaning: Cleaning is recommended when foreign particles or stains are noticed. Do not use detergents, solvents, or water, as this may cause malfunction.
  • Cleaning Procedure: Disconnect the USB Type-C™ Cable. Insert the dedicated Cleaning Stick into the Tobacco Stick Holder and rotate it to remove fragments of tobacco leaves. Either side of the Cleaning Stick can be used.
  • Post-Use Cooling: The device retains heat after use; allow it to cool sufficiently before cleaning.
  • Disposal of Tobacco Sticks: Used tobacco sticks are hot; place them in an ashtray immediately after use and dispose of them appropriately, out of reach of children.
  • Carrying the Device: Ensure the Sliding Cover is tightly closed to prevent accidental operation when carrying the device.

Safety Information:

  • General Precautions: Read all safety precautions carefully. DANGER, WARNING, and CAUTION signs indicate different levels of hazards.
  • Prohibited Actions:
    • Do not expose the device to fire, heat, oily smoke, steam, humidity, sandstorms, dust, or flammable substances.
    • Do not use, charge, or store the device in high-temperature environments (e.g., inside a car in summer).
    • Do not touch the device or accessories during lightning strikes while charging.
    • Do not clean the device while charging or heating, or immediately after heating.
    • Do not use, charge, or store the product near water sources.
    • Do not touch the AC Adaptor, device, or USB Type-C™ Cable with wet hands.
    • Do not disassemble, modify, or repair the device.
    • Do not leave the device or accessories within reach of infants or children.
    • Do not cover or wrap the device while in use or charging.
    • Do not touch the Tobacco Stick Holder or heated portion of the tobacco stick during or immediately after use.
    • Only insert Ploom X tobacco sticks or the dedicated Cleaning Stick.
    • Do not use the device if it or the tobacco vapor is extremely hot.
    • Do not use the device in any manner other than described in this User Guide.
    • Do not store the device near metallic objects (keys, coins) to prevent short-circuiting.
    • Do not use accessories other than the dedicated ones.
    • Do not use detergents, solvents, chemicals, volatile substances, or compressed air for maintenance.
    • Do not breathe in/out with excessive force when using a tobacco stick.
    • Do not touch the AC Adaptor or device for extended periods while charging to avoid low-temperature burns.
    • Do not subject the device to strong impacts.
  • Mandatory Actions:
    • Immediately stop using or charging the device in case of malfunction or abnormal operation.
    • Periodically clean the AC Adaptor plug with a dry cloth after unplugging it.
    • Ensure terminal portions, connecting portions, and cables are free of dust, foreign matter, or moisture when charging.
    • Ensure connectors and plugs are firmly connected during charging.
    • Hold the AC Adaptor firmly when unplugging it from the electrical outlet.
    • Hold the USB Type-C™ Cable connector firmly when unplugging it.
    • Ensure individuals needing support do not use the product alone and children do not use it.
  • Lithium-ion Battery Safety:
    • If battery fluid leaks, do not touch with bare hands. If contact occurs, wash immediately with running water and seek medical attention.
    • If battery fluid leakage or an abnormal smell is noticed, immediately remove the device from a fire source.
    • Do not charge, use, leave, or store the product at extremely high or low temperatures, or in high-temperature and high-humidity environments.
    • Do not burn the device or accessories.
  • Magnet Safety:
    • Maintain at least 15 centimeters distance from implanted medical devices (e.g., cardiac pacemakers, defibrillators).
    • Do not place the device near magnetic storage media (e.g., magnetic cards) to prevent data erasure.

Troubleshooting:

  • Resetting: If the device is not working properly, try resetting it. Remove the Front Panel by pulling it towards you. Then, use a pointed object (like a ballpoint pen tip) to hold down the button in the center of the device. The device will vibrate, and the LED will flash rapidly when reset.
  • Common Issues and Actions:
    • LED flashing rapidly: Reset the device. If the issue persists, contact Ploom Exclusive Customer Service.
    • Device doesn't work: Check battery level (page 30). If low or depleted, charge the device. If not, the device may be malfunctioning; contact customer service.
    • Cannot charge the device: Check battery level. If low or depleted, charge. If not, the device may be malfunctioning; contact customer service.
    • Device hot/cold due to external temperature: Wait for the device to return to the operational temperature range.
    • Device too hot to hold: The device may be malfunctioning; contact customer service.
    • Tobacco stick jammed: Perform heating again with the jammed stick. After the heater shuts off, use a wooden toothpick or similar object to remove the jammed stick while pressing it against the side of the Tobacco Stick Holder. Remove any remaining fragments with the Cleaning Stick.
    • Device still not working after 10 seconds post-reset: The device may be malfunctioning; contact customer service.

Disposal:

  • The device contains a lithium-ion battery and is made of metal and plastic. Dispose of it according to local authority instructions.

Bluetooth® Wireless Technology:

  • The product contains radio equipment certified under the Radio Act (EYSHSN: 001-A10996).
  • Restrictions on radio wave use vary by country; penalties may apply if used outside Japan.
  • Bluetooth® word mark and logos are registered trademarks of Bluetooth SIG, Inc., used under license by Japan Tobacco Inc.
  • To use Bluetooth functions, device registration is required.

Warranty:

  • Warranty Period: Eighteen months from the date of purchase for the Ploom X Device and USB Type-C™ Cable. Valid only in Japan.
  • Scope of Warranty: Free product exchange for malfunctions during normal use or manufacturing defects. Limited edition products may not be replaceable with the exact same version.
  • Exceptions: Warranty does not apply if the user does not present the Warranty, lacks proof of purchase, damage is superficial, failure results from incompatible product combination, the product is disassembled/modified, deterioration is due to normal use, user failed to comply with safety or usage instructions, or the warranty period has expired.
  • Exchange Procedure: Contact Ploom Exclusive Customer Service. Product must be within warranty period, proof of purchase required, and shipping destination for replacements is limited to addresses in Japan.
  • Additional Warranty: An additional warranty is provided upon device registration.
  • Product Exchange: Exchanged products will be replaced with an equivalent. Recovered products are not returned. Warranty is not provided to customers deemed part of antisocial forces.

Inquiries:

  • Ploom Exclusive Customer Service: 0120-108-513 (Hours: 10:00 AM–9:00 PM, excluding year-end and New Year's holidays). Inquiries can also be made via the Ploom website.
  • Distributor: Japan Tobacco Inc., 4-1-1 Toranomon, Minato-ku, Tokyo 105-6927.

Ploom PX1 Specifications

General IconGeneral
BrandPloom
ModelPX1
CategoryController
LanguageEnglish