Polaris FREEDOM Plus EB37 Series

Page 22
Polaris
®
FREEDOM
™
PLUS Cordless Robotic Cleaner | Owner’s Manual
Common iAquaLink
®
Troubleshooting
Remember, if you get a new Wi-Fi Router, reset the defaults of your current Wi-Fi Router or simply change
your Wi-Fi network password, you will have to re-establish the connection between your cleaner and the
router. (See: Configure the System.)
User Issue Possible Cause Suggested Solution
Wi-Fi light is off. Bright sunlight Shield the lights to block sunlight and re-check if
the lights are lit.
Charging station is unplugged. Plug the charging station into a GFCI outlet (see
Connect to a Power Source).
Power outage. Verify that the breaker is on and electricity is being
supplied to the outlet.
Lost internet connection. Check internet connection - network may be down.
Router is off. Turn router on.
Router password was changed. Delete robot and reconnect with new router
password.
Wi-Fi light is flashing. Lost internet connection Check internet connection - network may be down.
Weak Wi-Fi signal. • Check for adequate Wi-Fi signal strength.
• With a Windows laptop, go to Network
Connections in the Control Panel. Check
Signal Strength meter under Wireless Network
Connection icon while standing near the
charging station.
• With a smart device, search for, download,
and use an app that can check signal strength
while standing near the charging station. IfWi-Fi
signal is weak, consider installing aWi-Fi
extender.
Connectivity issue with local Wi-Fi
or connection to the server.
Contact your local internet service provider.
• Unplug your charging station and wait
10seconds. Plug in the box again and see
iflights illuminate.
• Check Internet connection - network may
bedown.
Wi-Fi light is on but
buttons and functions
aredisabled.
Firmware update in progress. “PROG” is displayed in the app during an
over-the-air firmware update. Simply wait for button
functions to resume after update completes. Do not
unplug from power during an update.