SYMPTOM POSSIBLE
REASON
LED
STATUS
ACTION TO RESOLVE
ISSUE
Vehicle Health
data is not being
updated while
key is in ON
position and the
Plug-In has
been connected
to the vehicle for
5+ minutes
Cellular
connectivity
is poor or
not
available
GPS LED:
any
Cellular
LED:
blinking
blue or
green
Move to a location with better
cellular coverage to resume
data flow.
GPS LED:
any
Cellular
LED:
blinking or
solid red
Move to a location with better
cellular coverage to resume
data flow.
GPS LED:
any
Cellular
LED: solid
blue or
green
1. Move to a location with
better cellular coverage
2. turn the ignition to the
OFF position for 6
minutes
3. turn to the ON position for
5 minutes and recheck
status
If this doesn’t work, key OFF
for 1 minute, then disconnect
the device for 1 minute.
Reconnect the device for 1
minute, then key ON for 5
minutes and check the
status.
20
RIDE COMMAND+ TROUBLESHOOTING
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