SYMPTOM
POSSIBLE
REASON
LED
STATUS
ACTION TO RESOLVE
ISSUE
Cellular Light
blinking or solid
red
Plug-In is
experienc-
ing an
inability to
connect to
the cellular
network
due to an
incompati-
ble
network.
GPS LED:
N/A
Cellular
LED: solid
red
There is no SIM present.
Follow these steps:
1. Turn the key to ignition
OFF position and
disconnect Plug-In.
2. With the Plug-In
disconnected, turn key to
ignition ON and start the
vehicle.
If this does not resolve issue,
contact your dealer.
GPS LED:
N/A
Cellular
LED:
blinking red
There is no signal/very poor
signal or no carrier service is
present. Move the vehicle
and mobile device to an open
area with limited tree
coverage and away from
structures (especially metal
structures).
Vehicle Location
data is not
updating, but
Vehicle Health
data is. Plug-In
has been on the
vehicle for 5+
minutes and
vehicle is turned
to ON position.
GPS
connection
is not
available
GPS LED:
Blinking
Blue/Red/-
Green
Cellular
LED: Solid
Blue or
Green
Move to location with better
GPS coverage to resume
location data flow.
Cellular
Connectivi-
ty Issue
GPS LED:
Blinking
Blue/Red/-
Green
Cellular
LED: Solid
Blue or
Green
Move to location with better
GPS coverage to resume
location data flow.
21
RIDE COMMAND+ TROUBLESHOOTING