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Polaris RIDE COMMAND+ User Manual

Polaris RIDE COMMAND+
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SOFTWARE QUESTIONS
Question Answer
Can I add more than
one vehicle to my
Garage?
Yes, you can add as many vehicles as you want into
your Garage on your account, whether they’re RIDE
COMMAND+ or non-RIDE COMMAND+ vehicles, to
benefit from all the Polaris app has to offer. However,
each individual Plug-In device for RIDE COMMAND
+ or factory-installed, RIDE COMMAND+ capable
vehicles will require its own subscription.
Can more than one
person get access to
my RIDE COMMAND
+ subscription?
No. You can have the Polaris App downloaded and
logged into your account on multiple devices and the
website at once. However, we recommend that each
person using the app has their own Polaris log in.
Currently, there can only be one owner per vehicle
for RIDE COMMAND+ purposes.
Will my RIDE
COMMAND+ features
work if I do not have
cellular connection?
RIDE COMMAND+ is optimized for intermittent
connectivity while on rides. The features need
cellular connection in order to communicate with the
RIDE COMMAND cloud, which enables the
technology to work consistently. Some features may
continue to operate for a brief period while there is
no connectivity. Should connectivity be lost, and a
feature does not continue to operate, the app and
the web will always show the last reported
information of this feature that was shared.
How long does it take
to activate a RIDE
COMMAND+
account?
It may take 10 minutes or more for an Over the Air
Update to be processed. The activation process may
take 5 minutes or more to complete. During this time
your vehicle is not only activating your account but
checking your vehicle’s software for the most recent
update.
Will my dealer be able
to see diagnostic
codes I receive about
my vehicle?
No. If you receive a diagnostic code, you can tap into
the code, and it will have an explanation of the issue
along with nearby dealer contact information. You
can contact the dealer and provide them with the
issue described.
26
FAQ
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Polaris RIDE COMMAND+ Specifications

General IconGeneral
TouchscreenYes
TypeGPS Navigation System
Display Size7-inch
Display TypeLCD
ConnectivityBluetooth, Wi-Fi
FeaturesMusic Control
Water ResistanceIPX7
MappingPreloaded North America Trails
CompatibilityPolaris Off-Road Vehicles with RIDE COMMAND Integration

Summary

Safety Information

General Safety Warning

Read, understand, and follow all instructions and safety precautions in this manual and on product labels.

California Proposition 65 Warning

Exposure to chemicals in vehicles can cause cancer and birth defects. Minimize exposure by avoiding exhaust...

Welcome and Product Information

Welcome Message

Thank you for purchasing a POLARIS vehicle and welcome to our world-wide family of enthusiasts.

Polaris Product Lines

Lists various Polaris vehicle types like Snowmobiles, ATVs, and Motorcycles.

Safety and Training Recommendations

Recommends safety DVD, e-course, and hands-on training for safe operation.

Safety Symbols and Signal Words

Signal Word Definitions

Explains DANGER, WARNING, CAUTION, NOTICE, and IMPORTANT indicators.

Safety Sign Meanings

Describes the meaning of Prohibition and Mandatory Action safety signs.

Introduction to Ride Command+

Overview of Ride Command+

Introduces RIDE COMMAND+ technology and its features via Polaris App and display.

Ride Command+ Over-the-Air Updates

Explains the automatic update process for new features and bug fixes.

Operation Safety Warning

Warns against entering information while operating vehicle due to risk of loss of control or injury.

Near-Field Communication (NFC)

Details the NFC chip in Polaris vehicles for digital platform access.

Using NFC with Polaris App

Steps to add vehicle to Garage using NFC and the Polaris App.

System Requirements for NFC

Verifying NFC read capability and add-ons for devices.

Device Operating Requirements

States that mobile device functionality depends on the device's capabilities.

Getting Started with Ride Command+

Download Polaris App (Apple App Store)

Step-by-step guide to download the Polaris App from the Apple App Store.

Account Login and Creation

Instructions for logging into an existing or creating a new Polaris account.

Download Polaris App (Google Play Store)

Step-by-step guide to download the Polaris App from the Google Play Store.

Pre-Ride Checklist

Recommended actions before riding with RIDE COMMAND+, including reading guides and familiarizing with the app.

Adding Vehicle to Garage

Process for adding a vehicle to the Polaris App's Garage.

Add Vehicle via NFC

Steps to add a vehicle using its NFC-enabled badge.

Add Vehicle via VIN

Steps to add a vehicle using its Vehicle Identification Number (VIN).

Activating Ride Command+

Prerequisites for Activation

Ensures vehicle is added to Garage, good signal, and device proximity.

Step-by-Step Activation Process

Detailed instructions on how to activate RIDE COMMAND+ through the Polaris App.

Ride Command+ Features

Vehicle Health Monitoring

Check fuel, charge, battery, oil status, and more remotely via the Polaris App.

How Vehicle Health Works

Explains telematics data transmission to the RIDE COMMAND+ cloud.

Issue Diagnostics

Proactively monitor vehicle needs and diagnose issues with Diagnostic Trouble Codes (DTCs).

Accessing Diagnostic Codes

How to view DTCs, get more information, and their location in the app.

Vehicle Locator

Pinpoint vehicle location on or off property for peace of mind.

How Vehicle Locator Works

Explains live tracking and last known location reporting.

Ride Command+ Owner Controls

Privacy and Ownership Management

Update privacy settings and manage vehicle ownership, including selling.

Accessing Owner Controls

Log in to the Polaris account to access owner controls and enable Touch ID.

Ride Command+ Plug-In

Plug-In Location

Information on where the Plug-In unit is located in different vehicles.

LED Indicators Explained

Explanation of LEDs indicating GPS and Cellular connection status.

GPS Light Status Interpretation

Detailed meaning of GPS LED states (Off, Blinking, Solid).

Cellular Light Status Interpretation

Detailed meaning of Cellular LED states (Off, Blinking, Solid).

Ride Command+ Troubleshooting

Troubleshooting Prerequisites

Essential checks before starting troubleshooting steps.

Activation and GPS Troubleshooting

Addresses issues like activation errors and poor GPS connection.

Vehicle Health Data Update Issues

Solves problems where vehicle health data is not updating.

Cellular Connectivity Troubleshooting

Addresses symptoms related to cellular network connection problems.

Vehicle Location Data Issues

Solves problems where vehicle location data is not updating.

Location and Health Data Update Issues

Addresses combined issues with location and health data updates.

Device Ignition Detection Issues

Troubleshoots when the device doesn't detect ignition ON.

EPS Warning Lamp Troubleshooting

Addresses the EPS warning lamp illuminating when the plug-in is connected.

EPS Fault and Compatibility

Details EPS fault resolution and plug-in compatibility checks.

Ride Command+ FAQ

Features and Subscription FAQs

Answers common questions about OTA updates, location refresh, DTC marking, and subscriptions.

Software and Account FAQs

Questions about adding vehicles, multiple users, cellular needs, and diagnostic codes.

Software and Connectivity FAQs

Addresses selling vehicles, deactivation, GPS signal issues, app downloads, and tracking without cellular.

Hardware and VIN FAQs

Questions about display requirements, plug-in kits, prep work, and finding the VIN.

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